Account Executive DACH

Do you want to be a part of a succesful global SaaS scale-up and help companies across the entire Northern European region with taking their Customer Experience to the next level with a CX platform?

Then our role as DACH Account Executive is the right one for you!

Who we are

We are a next-generation customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship™️ 💜.

Established in Copenhagen, Denmark in 2015, we were founded on the principle that there must be a better way to do customer service. One that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solve tickets for the business.

Dixa has expanded globally within the first years since launch and we now have employees in offices in Copenhagen, London, New York and remotely. We continue to grow revenue YoY and have raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital, and in 2021 completed a Series C funding led by US-based General Atlantic.

Customer service software is the 3rd largest software vertical, and change is long overdue in CS

technology, so there’s a big market opportunity. Linked to that, the pandemic and current macro-economic market has increased the need for a platform like ours that can connect customer service agents more effectively, so there couldn’t be a better time to join.

Our product can solve these problems very effectively. No one else is able to deliver the same omnichannel experience or deploy as quickly and smoothly—just 2 weeks to go live.

Dixa serves a broad range of customers across industries and markets. Our target customers are mid-market, digital born or transforming consumer brands with multiple customer facing teams (primarily customer support teams) with 30-500 agents. These operate within ecommerce, D2C, gaming, foodtech, fintech, delivery tech, and general consumer tech. The platform is highly scalable both from a platform, organization, and user perspective, allowing these companies to grow with Dixa over time and enabling us to expand into larger target segments and verticals.

About the role

We are at a pivotal stage in our journey and need a you as an Account Executive, targeting the DACH region, in our Northern European Sales Team.

This is a high impact role, reporting directly to the Sales Director for the Nordics and work together with 4 other Account Executives. You will have a close collaboration with Marketing and Customer Success as well to ensure alignment and knowledge-sharing.

An important aspect of this role is that you are motivated by doing your own prospecting, driving your own pipeline, have a clear strategy for your sales process and execute your sales meeting through a MEDDIC/MEDDPIC framework.

You will have a significant impact on our business and help shape a company with a vision to change the world of customer service for good 💜

All in all, we promise you a fantastic global growth experience, tons of visibility🚨with cross-functional and senior leadership teams, an absolute key role in scaling our company, and not least - lots of fun!

This is a full-time position based in our fantastic Copenhagen office at Bryggen, and the starting date is as soon as possible.

What you will do:

• You will be responsible for New Bizz generation across the DACH region.
• Be responsible for providing feedback and guidance to the SDR-team, marketing and Customer Success
• You will be responsible for driving your own pipeline, ensuring you have sufficient leads, dialogues and offers out to reach your monthly, quarterly and yearly targets
• You will be executing on initial sales meetings, stakeholder onboarding meetings and product demonstrations
• You will be responsible for ensuring an efficient follow-up flow through the entire sales process, from initial meeting to the closing of the deal.

Who you are:

• You are accustomed to owning the entire sales cycle from A-Z with a proven track-record of reaching your targets
• You have experience in selling B2B software in the mid-market SaaS space where the biggest competitor is “do-nothing”
• You know the fundamentals ow MEDDPICC and Command of Message and know what good looks like from a pipe-gen & sales motion perspective.
• You are accustomed to value selling and have tried being in the grind with little support and brand recognition
• You understand the SaaS business model, sales cycle and customer success excellence, and you care about working cross-functionally to achieve company objectives and key results
• Strong business acumen and analytical skills - you are a problem-solver and able to identify and prioritize key value creation levers across your domain

While your background and professional acumen are key to succeed in this role, your personal characteristics and competencies are equally important:

• You are passionate about what you do and take responsibility for driving things forward to develop the business, your team, and yourself
• Outstanding “User Interface” as a team player - relating well to people and comfortable to be around
• An energy contributor and self-driven with a positive can-do and solution-oriented attitude and growth mindset. You are ambitious, curious, and want to grow
• A structured thinker and a doer while also being resourceful and tenacious
• Strong sense of urgency and ability to thrive in a dynamic, fast-paced, results-oriented
• environment - you’re gritty, and not afraid to roll up your sleeves and do problem-solving & analysis yourself together with the team
• Strong oral and written communicator on all levels including executive management

The recruitment process

When you apply you will be asked a couple of questions regarding your experience, language proficiency etc. We will screen your resumé and get back to you. The first step is a conversation with our external recruitment consultant, who will tell you more details and ask you in-depth questions.

Before an interview we will ask you to complete a short online Talent Test (TT38) as the human match is just as important for us, as the skills and experience match.

We will have a fast and efficient interview process, where you will get to meet your future Manager and other members of the organization as well.

So, what are you waiting for, hit that apply button!