Account Assistant

• Are you passionate about sales and looking for a dynamic work environment at one of the leading brands in furniture and design?
• Do you love creative environments working with people equally passionate about design as you are?
• You wish to become a part of a creative office in the heart of Copenhagen?

If yes, please read on!

ACCOUNT ASSISTANT

Based in Copenhagen

About the job

As a full-time Account Assistant, you will be part of a small but passionate team of two dedicated colleagues within our expanding Contract Competence Hub. In this role, you will play a central part in supporting the HAY Contract Channel across multiple markets by managing key administrative, coordination, and reporting tasks.

We are looking for a proactive, detail-oriented individual with excellent English communication skills and strong organizational abilities. Your work will enhance operational efficiency, support smooth project execution, and foster collaboration across internal departments and regional sales teams. You will also contribute to improving processes through data management, CRM upkeep, and compliance support- all helping to create seamless experience for both clients and internal stakeholders.

More specifically, your tasks will include:

• Provide administrative support to the Contract Channel, handling inquiries via phone and email
• Own and maintain the annual Contract Channel calendar, ensuring key deadlines, events, and initiatives are accurately tracked and communicated
• Follow up with prospective clients and gather relevant information
• Allocate incoming leads to regional sales teams for timely action
• Coordinate special/customized product offers in alignment with project needs.
• Prepare sales materials and project presentations
• Draft quotations to support project proposals
• Manage product swaps and assist with mock-up presentations
• Help organize industry events and internal meetings
• Maintain CRM (Salesforce) records, generate reports, and set task reminders. Support internal/external CRM and B2B training initiatives
• Track project codes and support data reporting through Power BI
• Assist with pCon tools for product configuration and pricing
• Help facilitate dealer training for Contract sales
• Support the communication and application of company compliance and sustainability standards
• Provide general administrative support as needed

Are you the Account Assistant we are looking for?

Role expectations

• You are an excellent communicator with a collaborative, service-oriented approach and interpersonal skills
• You thrive in a fast-paced, team-driven environment, where prioritising tasks and meeting deadlines is important
• You are organised, structured and used to handling multiple tasks simultaneously without losing focus
• You have strong organizational and multitasking skills with high attention to detail
• You are able to work collaboratively across teams in a fast-paced environment

Experience required

• Positive attitude and excellent interpersonal skills for customer- and team support
• You have previous experience in project coordination, sales support, or administrative roles
• You are proficient in Salesforce and pCon tools (preferred but not required)
• You are competent in Microsoft Office Suite (Excel, PowerPoint, Word)
• Excellent written and verbal English communication skills
• Previous experience in administration or customer service preferred
• You are fluent in Danish and English, both in spoken and written communication

You want to be a part of HAY?

Then do not hesitate to send us your application and CV as soon as possible and no later than Sunday 11 May 2025. We evaluate candidates on an ongoing basis.

If you have any further questions regarding the position, please do not hesitate to contact John Cain at john_cain@hermanmiller.com.

About HAY

Founded in Copenhagen in 2002 with the ambition of creating contemporary furniture, lighting and accessories for modern living, HAY’s vision is to create high-quality and well-designed products in collaboration with some of the world’s most talented, curious, and courageous designers. Through the commitment to sophisticated industrial manufacturing processes, HAY strives to make good design accessible to the widest possible audience.