Logistics Operations Manager

The Role

We are seeking an experienced, dynamic, and results-driven Logistics Operations Manager to oversee and optimize our last-mile and middle-mile transportation processes. In this role, you will be responsible for managing 3PL (Third-Party Logistics) providers from Denmark, Sweden and Norway, facilitating weekly performance reviews, and ensuring the seamless implementation of delivery experience initiatives and handling incident escalations.

You will...

• Oversee the management and optimization of 3PL partners for both last-mile and middle-mile transportation services.
• Lead weekly performance calls with internal teams and 3PL partners to assess key performance indicators (KPIs) and identify areas for improvement.
• Develop the overall delivery experience for customers, ensuring a smooth, efficient, and positive process from order placement to final delivery.
• Facilitate the escalation of incidents related to delivery operations, including delays, damages, and customer complaints and trends.
• Manage and optimize the delivery operations budget, ensuring cost efficiency while maintaining service excellence.
• Collaborate cross-functionally with teams (e.g., customer service, production, marketing, and tech) to enhance delivery processes, systems, and technologies.
• Support on ad-hoc projects and initiatives as required by the business needs.
  
  

You have...

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (or equivalent experience).
• 3 years of experience in delivery operations, logistics, transportation, or supply chain management. Proven experience managing 3PL partnerships and handling operational escalations.
• Strong analytical skills with experience in data analysis, performance tracking, and reporting. SQL is a plus.
• Excellent problem-solving abilities and the ability to make data-driven decisions.
• Strong communication and interpersonal skills, with the ability to manage relationships with internal and external stakeholders.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Fluency in English. Proficiency in Nordic languages is considered an advantage.
  
  

What We Offer

• A diverse and vibrant international environment of 35 different nationalities
• The chance to have a significant impact on one of the fastest-growing technology companies in Europe
• A significant discount on your weekly HelloFresh box or Factor_ meals
• Learning and development opportunities
• Subsidized healthy lunches everyday in our Copenhagen office
• Comprehensive relocation assistance to move to the Nordics plus visa application support
• Mental health resources through online subscriptions
• Monthly pension scheme including health insurance benefits
• Additional perks: Discounts for our neighboring gyms, company events and parties, fruit & snacks in the office and free Friday bar
  
  

Are you up for the challenge?

• Apply with your CV (In English please)
• If we see a match, you’ll have a call with one of our recruiters to share more about what you can bring to the team
• Are both sides still positive? Then we proceed to the assessment stage to assess key skills required for the job
• We will be conducting interviews on an ongoing basis and will close down the position once the successful candidate has been found.
  
  

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