Retention Agent

Retention Agent

Overview
Why join us in 2025?
Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us in influencing the future of digital payments in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.

About your future role
You have a minimum of 1 year of experience in sales, service, retention, or customer service roles where you've excelled in making numerous phone calls to provide outstanding service. You thrive on interacting with customers, are recognized for your attentive listening skills, and are eager to cultivate enduring customer relationships.

The team is located in Ballerup, Denmark.

What you will be doing:

As a Retention agent at Nets, your primary responsibility will be to engage with existing merchants to ensure they receive an exceptional customer experience. You will proactively reach out to merchants via phone calls, aiming to understand their needs and offer value-added services that enhance their satisfaction with Nets.

• Answering Inbound calls and doing proactive Outbound calls, with the purpose of renegotiating agreements and reducing customer turnover. The split between Inbound and Outbound calls depends on your preferences and mostly the demand
• Respond to customer queries and ensure customer satisfaction
• Be part of developing new strategies for customer retention activities
• Build positive partnerships with customers
• Use customer feedback to develop new techniques to ensure customer retention
• Perform customer negotiations and cross-sales to existing customers
  

Qualifications

What makes you the best person for this job?
As you read about the role, are you eager to learn more? If so, review the qualifications that fit you for the position. Remember, beyond your skills and experience, it's your potential that sets you up for success in your daily tasks.

What we are looking for:

• Previous experience in customer service, sales, or retention, here you've excelled in making numerous phone calls to provide outstanding service
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and maintain relationships.
• Customer-centric mindset with a genuine desire to ensure merchant satisfaction
• Quality conscious and able to deliver a high-quality customer experience
• Effective communication and negotiation skills
• Ability to stay professional in stressful situations adapt quickly to changes and learn new concepts and offerings.
• Proactive attitude with a focus on problem-solving and delivering results
• Fluent in both the English and Danish languages is a requirement

Life at Nexi
Discover more about us and what it's like to be part of Nexi by visiting this page: https://www.nexigroup.com/en/people/life-at-nexi/overview/?utm_source=career-platform&utm_medium=job-openings&utm_content=standard. Learn about our values, meet our communities, and see how we are shaping the future of digital payments together.

If you join us in the role of Retention Agent, this is what you can expect from us:

• Attractive salary and an overall competitive package
• Well-structured training for the job and constant support from your manager
• Flexibility
• Home equipment allowance
• Equipment needed for the role (laptop and mobile phone, including monthly mobile phone subscription)
• Health- and dentist insurance
• Sport clubs
• Referral bonuses for recommending new team members to join the company
  

Apply now!
If this opportunity resonates with you, we'd love to hear from you!

Please apply as soon as possible. We'll review applications continuously and close the position once we've found the right fit. We are committed to creating a diverse culture where talents from all walks of life can feel like they truly belong.

By exploring this job opening, you're one step closer to joining us. We're excited to learn more about you!

Work location
Denmark