Service Manager – Middle East (Qatar)

JOIN VIKING - and help build a safer world
Do you have experience in managing day to day local operations in a fast paced environment within the Marine Life Saving arena? Do you thrive in a fast-paced environment focused on service and customer satisfation?

If so, you might be the Service Manager we are looking for to join our newly established team in Qatar.

About the Position
As the Service Manager, you will play a crucial role in maintaining our Best in Class status and ensuring smooth delivery of high quality operational performance whilst optimizing workflows and leading a team of Technicians. The Service Manager will be astute enough to know when there is a need for hands on support, having his coveralls close to hand, being willing and eager to support where necessary to achieve targets.

Based in Qatar, reporting to the Country Manager in Dubai, you will be paramount to the success of the Service Centre in Qatar.
Primary Tasks

• Oversee day-to-day local operations to ensure smooth functioning of the Regional Service
• Manage resources efficiently, meeting local requirements and aligning with global policies.
• Responsible for sufficient stock of new equipment and spare parts
• Coordinate with the Regional HQ in Dubai to ensure operational strategies are effectively implemented
• Building organisational capability to operate the Service Centre
• Propose new initiatives to provide additional services or products to our customers in collaboration with the Sales Department.
• Support the commercial result of the Service Centre.
• Ensure that technical and product knowledge is current
• Build and manage a network of sub-contractors to support the business
• Ensure full compliance with VIKING global policies, local regulations, and industry standards.
• Compliance with service procedures as mandates by VIKING Service Manuals
• Maintain accurate records, including operational data and compliance documentation.
• Implement and monitor company safety and quality protocols, ensuing compliance of the site with local & global QHSE requirements & policies
• Responsible for reporting any complaints or non conformities immediately, and to secure immediate corrective actions

Team Leadership

• Support & work closely with a team of technicians, sales executives, and administrative staff.
• Foster a positive work environment to enhance employee performance and productivity.
• Conduct regular performance evaluations and provide necessary training.
• Lead by example and manage the staff in a professional way, which reflects Vikings values.

Experience & Qualifications

• Recognized International Degree within a Technical field.
• Minimum of 5-6 years of experience in operations or customer service, preferably within the maritime industry.
• Strong knowledge of the maritime sector and its operational requirements.
• Proficiency in English, with excellent written and verbal communication skills.

The Service Manager will maintain high levels of customer satidfaction by addressing client needs promptly and professionally and all times. Building and nurturing strong relationships with key customers within the maritime industry is key.

Additionally, you should have:

• Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint) is required
• Experience with SAP is preferred

VIKING Offers
We offer an attractive position where you will have the opportunity to develop in cooperation with colleagues who value job satisfaction and a great work environment.

Our 3,700 dedicated colleagues are key to VIKINGs success, and with 87% employee satisfaction, VIKING remains a workplace where people thrive while making a real difference in global safety.

Your VIKING journey begins here
Please submit your letter of motivation and CV in English using the “send application” button located at this page. Applications will be handled confidentially and in adherence with all data protection regulations.

We do not save or respond to applications received by email, post, SoMe or by personal inquiry.

If the position interests you, please apply as soon as possible, as interviews will be conducted on a rolling basis
Should you have any questions about the position or the company, please contact HR Manager, Pamela Stewart PSTEW@viking-life.com. Please note that Pamela is located in Dubai therefore responses will be aligned with this timezone

Read more at The World Leader in Maritime Safety | Contact us toda and VIKING Life-Saving Equipment | Applying with us

JOIN VIKING - YOUR CAREER IS SAFE WITH USI

About VIKING
VIKING Life-Saving Equipment A/S is the global market leader in maritime and offshore safety solutions. The company supplies and services safety and fire-fighting equipment for passenger and cargo ships, offshore installations, fishing vessels, navies, helicopter services, fire departments and leisure yachts worldwide.

VIKING’s products protect passengers and crew on many of the world’s largest cruise liners and cargo ships, as well as workers on the world’s most advanced offshore platforms. VIKING also ensures safety and regulatory compliance on board at all times, enabling shipowners and owners/operators of offshore installations to focus on their business.

VIKING is a privately owned company which was founded in 1960. In 2018, VIKING acquired the Norwegian company Norsafe, whose lifeboats and rescue boats have been in use around the world since 1904. In 2019, VIKING acquired Drew Marine’s FSR division, one of the world’s three largest providers of marine fire services.

VIKING’s headquarters are in Esbjerg, Denmark, and its products are manufactured in Denmark, Norway, Bulgaria, Greece, China and Thailand.

Visit The World Leader in Maritime Safety | Contact us today for more information.

Contact
Pamela Stewart
HR Manager Dubai

VIKING |

Not the right job for you?
See our other open positions here

Application deadline:
As soon as possible