Local Operations Director

Do you want to play a key role in driving operational excellence while leading a high-performing team in a dynamic, global organization?

As a Local Operations Director, you will be at the heart of ensuring operational efficiency, resource optimization, and seamless collaboration across teams. Your role will be to bridge local execution with regional and global strategy, fostering an environment of continuous improvement, strong stakeholder management, and data-driven decision-making.

What will your day look like?

As a Local Operations Director, you will oversee the operational performance of your center, ensuring alignment with global standards while meeting local business objectives.

Your day will involve:

• Managing resource allocation across clients to optimize efficiency and productivity.
• Ensuring smooth collaboration and handovers with the Regional Operations Director.
• Leading and developing local Operations Managers, fostering a high-performing and engaged team.
• Creating a positive and productive work environment that encourages growth and development.
• Acting as the key liaison between local, regional, and global operations teams to ensure strategic alignment.
• Managing the local office budget, KPIs, and financial performance.
• Leading recruitment efforts and ensuring operational facilities meet business needs.

Who are you going to work with?

You will be part of a global network of operations leaders, collaborating with Regional and Global Operations Management to ensure seamless execution and continuous improvement. You'll also work closely with Operations Managers, local HR teams, and client stakeholders to drive efficiency, maintain high team engagement, and uphold service excellence.

What will you bring to the table?

You're a results-driven leader with a passion for operational efficiency, team leadership, and strategic execution. You thrive in a dynamic environment, balancing local operational needs with global objectives. You have a proactive mindset and the ability to make data-driven decisions while fostering a culture of growth and excellence.

For this role, we expect you to have:

• Proven experience in operations leadership, preferably in a global organization.
• Strong people management skills, including experience leading multi-functional teams.
• A track record of driving operational excellence and implementing best practices.
• Experience with budget management, resource planning, and performance tracking.
• Exceptional stakeholder management and communication skills.
• Experience with workforce management tools, performance tracking systems, and reporting tools would be an advantage.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55 nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150 offices in 60 markets, each contributing to a culture that values connection, belonging, and the power of differences.

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