Regional Operations Director

Do you thrive on driving operational excellence and leading high-performing teams?
As a Regional Operations Director, you will play a pivotal role in ensuring seamless operations across the region, optimizing resource management, and delivering exceptional client service. Acting as the bridge between global strategy and local execution, you’ll oversee staffing decisions, process improvements, and stakeholder engagement to enhance operational performance.

What will your day look like?

As a Regional Operations Director, you’ll be at the core of driving efficiency and excellence across regional operations.

Your day will involve:

• Overseeing the end-to-end operational management of clients in the region, ensuring efficiency and consistency.
• Driving operational excellence by ensuring compliance with global principles and standards.
• Facilitating seamless collaboration between regional, local, and global teams, ensuring effective knowledge sharing and handovers.
• Managing and mentoring local Operations Managers, helping them develop leadership capabilities.
• Cultivating a strong team culture that fosters professional growth, high performance, and career fulfilment.
• Ensuring the high-quality delivery of services, meeting client SLAs and commitments.
• Building and managing key client relationships within the region, ensuring alignment with business and operational goals.
• Engaging with global management teams to align regional strategies with company-wide initiatives.

Who are you going to work with?

You’ll be part of a dynamic and collaborative environment, working closely with regional, global, and local teams to drive operational success. You’ll engage with senior leadership, operations managers, and key clients, ensuring alignment and business impact.

Join us and take on the challenge of shaping the future of regional operations while fostering a culture of excellence and innovation.

What will you bring to the table?

You are a strategic and hands-on leader, adept at managing complex operations while fostering collaboration across teams and stakeholders. You thrive in fast-paced environments and are passionate about driving business impact through operational excellence.

For this role, we expect you to have:

• Proven leadership experience, with a track record of managing operations at a regional level.
• Strong business acumen, understanding market dynamics and strategic decision-making.
• Experience in resource planning, operational forecasting, and risk management.
• Excellent stakeholder management skills, with the ability to engage and align with both internal teams and external clients.
• Strong analytical mindset with experience in process optimization and efficiency improvements.
• A passion for mentoring and developing teams, fostering a culture of growth and collaboration.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55 nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150 offices in 60 markets, each contributing to a culture that values connection, belonging, and the power of differences.

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