Junior IT Customer Support Agent (f/m/d)

München

from today

Your duties

In our Customer Support team, you will be responsible for inquiries from our cplace key users - experienced and qualified users of our cplace software. You will provide competent support for all professional and technical queries and will be responsible for analyzing and resolving errors relating to our enterprise software cplace.

Responsibilities:

• Classification and handling of incoming requests in the ticket system.
• Finding solutions in collaboration with Key Users using existing guides and descriptions.
• Reproducing errors, analyzing logs, and creating workarounds.
• Involving internal stakeholders or 3rd Level Support for complex inquiries.
• Regular documentation of solutions to continuously improve Customer Support as well as assisting with user documentation.
• Proactive customer care and coordination and execution of escalations.
• Active engagement in the ongoing professionalization of the Customer Support department.
  
  
  

Your profile

• Successfully completed IT training (e.g., IT specialist, IT technical assistant) or strong IT affinity for career changers
• First experience in a comparable customer-oriented field is advantageous
• Strong service orientation, customer focus, enjoyment of customer communication, and high willingness to learn
• Ability to explain technical issues clearly and simplyIndependent, self-reliant, and structured way of working
• Experience in user support, problem analysis, and coordination
• Ideally knowledge of Java, SQL and Linux
• Fluent German and English skills.
  
  
  

Our offer

• Flexible work model and Hybrid Work Model, EU-Workation
• Room for creativity, co-design and further development
• Competitive salary, 30 days vacation & sabbatical option
• Wellpass, job bike & corporate benefits
• Modern and central offices in Munich, Hannover and Ludwigsburg
• Hardware of your choice