Desktop Engineer

Desk Side Support :-

We help organizations engage people and uncover insight from data to shape the products, services and experiences they offer.

We work with the world’s leading organizations to provide collaborative solutions to their business and IT challenges with innovative ideas that are embraced by their customers. More than 5,300 professionals around the world leverage deep industry knowledge across 15 verticals including: banking and financial services, healthcare, retail, consumer goods and insurance to deliver robust digital solutions in key areas of client growth.

About the role

Deskside engineers provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

Our ideal candidate

• Strong Analytic/Troubleshooting Skills along with Communication Skills.

• Strong understanding of MS Windows Operating Systems, working experience of MS Office and basic business application.

• Strong Customer Support Skills, minimum 2 years desk side support services.

• Basic knowledge of networks, telecom, and compute/storage.

• Advanced knowledge of MacOS & iOS, MacOS imaging & end-point deployment environment & administration.

• Basic understanding of policy, user certificates and keychains design, management, and deployment.

• Advanced knowledge of mobile device support

• Provide Break-Fix and end user support activities as required.

• Installing, configuring & troubleshoot hardware and software components for windows workstations to ensure usability by end users

• Should have practitioner level knowledge in SCCM 2012 and O365

• Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.

• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

• Provide smart Hands and Feet support for Technology team on demand

• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.

• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.

• Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center

• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.

• Co-ordination for cable patching with Vendors or enable on demand.

• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management

• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates

• Experience in supporting overall manufacturing / lab IT systems and IT devices

• Familiarity with manufacturing, lab or distribution center IT equipment

• Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..

• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident

• Advanced communications skills to work with multiple teams and/or OEMs on high priority issues

• Knowledge / Understanding of GMP and GxP

• Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment

• Strong focus on quality and attention to detail

What you can expect

• Become part of a the ‘flag ship’ success story - We go through enormous growth!

• Based in the Benelux – we have offices in Amsterdam, Eindhoven and Brussels within an European and Global network

• Organization driven by technology – We have a tremendous technology backbone

• Open, ‘can do’ team spirit

• Environment where you can make your own ideas reality

• Drive your own career

• Market conforms benefits