Customer Service Representative

Summary:

We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional service to our customers by addressing inquiries, resolving issues, and providing product information. This role demands excellent communication skills, a positive attitude, and a passion for customer support.

Key Responsibilities:

1. Handle inbound customer inquiries via phone, email, and chat regarding lawn mower products, including product features, usage instructions, maintenance tips, and troubleshooting.
2. Maintain comprehensive knowledge of our product models and related accessories. Stay informed about new products, updates, and industry trends.
3. Assist customers with product orders, returns, exchanges, and warranty claims. Ensure accurate order processing and timely follow-up.
4. Provide guidance on proper lawn mower operation, maintenance schedules, and safety procedures. Share best practices to enhance customer satisfaction and product longevity.
5. Gather customer feedback and relay insights to the product development and quality assurance teams to improve products and services.

Qualifications:

• Language Skills: Fluency in English and either French is mandatory.
• Experience: Previous experience in a customer service role, preferably in a technical or consumer electronics field.
• Technical Aptitude: Ability to understand and explain technical aspects of robotic lawn mowers.
• Communication Skills: Excellent verbal and written communication skills.
• Problem-Solving: Strong problem-solving skills and the ability to think on your feet.
• Interpersonal Skills: Friendly, professional demeanor and ability to build rapport with clients.