Customer Success Representative DACH

Do you want to help drive positive outcomes with customers, and build a meaningful career in Customer Success? Are you excited to make a real impact on customers’ goals and see measurable results? Do you want to work towards making the Internet a safer place, in a high energy organization, operating in one of the most exciting sectors of digitizalization?

Your Role

In this role, you'll have the opportunity to make a real impact by helping customers succeed with SoSafe’s product suite. With a strong customer and product-focused approach, you’ll guide customers on how to get the best value from SoSafe products, driving their positive outcomes and fostering high customer satisfaction.

In our Customer Success team, your tasks will include:

• Learning to conduct business conversations, including contract renewals and upsells
• Advising clients on the basics of cybersecurity awareness
• Contributing to the planning and conducting of business reviews
• Assisting in the management of campaigns to promote safety awareness and show the ROI of our product
• Building and nurturing long-term customer relationships, learning to develop and implement engagement strategies
• Navigating commercial processes, including renewal management and identifying up/cross-sell opportunities
• Supporting customers proactively in reaching their goals and sharing feedback to our product development team on behalf of our customers
• Helping to turn customers into enthusiastic advocates who are willing to share their success stories
  
  

Your Profile

• You are highly motivated to build a career in Customer Success and are enthusiastic about helping customers achieve their goals
• You bring a proactive and customer-focused mindset and have some experience in a customer-facing role (whether from Customer Success, sales, support, or another field)
• You are eager to grow and develop your skills in customer relationship-building, commercial discussions, and goal-setting
• You’re comfortable working with a diverse group of clients and are keen to develop your organizational and communication skills
• You’re a team player who thrives in a collaborative, dynamic team that values shared learning
• You have strong German and English language skills (additional languages are a plus)
• Experience in a SaaS environment is a plus, but we value the desire to learn and adapt to new technology
  
  

Why Us?

At SoSafe, you’ll be part of an innovative cybersecurity team helping protect organizations from digital threats while advancing your own professional growth. In our dynamic environment, you’ll receive support from experienced specialists who will help guide your development.

What We Offer

Work-life balance:

• Flexible working hours
• 33 vacation days
• Kindergarten support
  
  

Mobility:

• Travel allowance for public transport
• Bike and transport benefits
  
  

Work Environment:

• Access to cutting-edge technology
• Annual company off-site event
• Networking events
• Dog-friendly HQ
  
  

Health Care:

• Wellness programs
• Fitness First membership
  
  

Additional Benefits:

• Company pension scheme
• Corporate discounts
• Employee referral bonus
• Learning & Development Grant
  
  

About Us

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioral science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organizations turn their employees into their strongest line of defense.

Backed by leading VCs like Highland Europe and Global Founders Capital, we are rapidly expanding across the globe. We’re looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us.

If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!