Customer Success Manager - Artificial Intelligence

My client, a fast-growing tech company based in Berlin, is looking for a Customer Success Manager to join their mission-driven team. If you’re passionate about helping customers succeed, thrive in dynamic environments, and want to support a company that’s transforming workflow automation, this could be the perfect opportunity for you.

📍 Location: Berlin, Germany (Hybrid)

🕓 Employment Type: Full-time

🌍 Industry: Tech / SaaS / Automation

🚀 About the Company

My client is a rapidly scaling open-source software company revolutionizing the automation space. Their platform is loved by developers, startups, and enterprises around the globe. Though their name is being kept confidential at this stage, they’re known for their sleek automation workflows and a thriving global community. The company is well-funded by top-tier investors and offers a collaborative, forward-thinking environment.

🧩 Role Overview

As a Customer Success Manager, you’ll act as a trusted advisor, helping customers achieve success using the company’s automation platform. You’ll guide onboarding, drive product adoption, and be the voice of the customer within the organization.

Key Responsibilities:

• Build and maintain strong customer relationships
• Lead onboarding and ensure smooth product adoption
• Identify expansion opportunities and boost engagement
• Serve as the customer’s advocate internally, especially with Product and Engineering teams
• Proactively address issues and share customer success stories
• Monitor customer health metrics and help shape scalable processes

✅ Ideal Candidate

• 3 years of experience in Customer Success or a related customer-facing role (preferably in SaaS)
• Excellent communication and relationship-building skills
• Empathetic, proactive, and adaptable
• A strong interest in tech and automation (hands-on experience with automation tools is a plus)
• Fluent in German and English
• Comfortable engaging with both technical and non-technical stakeholders

🎁 What’s on Offer

• Competitive salary and equity package
• Flexible hours and a hybrid work setup based in Berlin
• A smart, friendly, and driven team
• Budget for learning and development
• Regular team events, retreats, and offsites
• The chance to work on a globally impactful product