Senior CRM Solutions Manager

Do you want to be part of a company that’s leading the way in SaaS and data-driven solutions, empowering global businesses to make better decisions every day? A company that prides itself on delivering impactful, mission-critical insights to customers, helping them drive growth and optimize performance? If you’re ready to contribute to our journey, bringing your expertise in CRM solutions to a truly innovative team, we’d love to meet you.

As a Senior CRM Solutions Manager, you’ll play a key role in bridging business needs with technical solutions. You will work closely with teams across the organization to understand their objectives, define roadmaps, and develop functional requirements that shape the future of our CRM landscape.

In this role, you will lead the design, implementation, and optimization of solutions using Salesforce, along with related integrations and tools. This position requires a strategic mindset, strong problem-solving skills, and experience driving impactful CRM solutions that enhance business performance.

Key Responsibilities

• Partner with Business Teams – Understand business goals and challenges to design CRM solutions that drive efficiency and growth
• Shape CRM Strategy – Define and maintain roadmaps aligned with business needs, ensuring scalability and continuous improvement
• Lead CRM Implementation & Optimization – Oversee the design, execution, and enhancement of Salesforce and HubSpot solutions
• Facilitate Collaboration – Organize workshops, lead discussions, and maintain strong cross-functional relationships
• Data-Driven Decision Making – Conduct analysis to identify trends and opportunities for improvement
• Ensure Quality & Compliance – Work with stakeholders to ensure solutions meet business requirements and best practices
• Vendor & Stakeholder Management – Own relationships with CRM vendors, ensuring the best possible service, renewals, and optimization
• Mentor & Lead – Support and guide Solution Managers and Specialists, fostering a culture of learning and excellence
  
  

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• Experience in CRM solutions management with expertise in Salesforce
• Strong knowledge of business processes and how CRM solutions support them
• Ability to translate business needs into actionable technical requirements
• Project management skills with experience handling multiple priorities
• A proactive approach to problem-solving and continuous improvement
• Exceptional communication and relationship-building skills
• Experience in SaaS technology companies
• Relevant Salesforce certifications
  
  

Why Join Us?

• Make an Impact – Your work will directly shape how we engage with customers and optimize our CRM strategy
• Collaborate Globally – Work with talented colleagues in an international and dynamic environment
• Grow with Us – We value learning and development, providing opportunities to expand your skills and career
• Innovate & Lead – Be part of a team driving meaningful change through technology.
  
  

Our offering

At Basware, you will be part of the dynamic and forward-looking company. We have an open working atmosphere and a great Basware spirit. We offer you competitive compensation aligned with your competencies and performance, a supportive team, and an opportunity to build your career in an international environment that drives you to succeed.

Ready to make an impact?

If you are excited about the prospect of leading our technological vision and making a significant difference for our customers, we want to hear from you! Please submit your resume and cover letter by clicking the ‘I’m interested’ link.

Our recruitment process will include pre-employment actions such as an enhanced background check through a global provider, in compliance with local laws and regulations. This will involve regular background screenings (ID, education, employment certificates) and reference checks. All procedures will be carried out in accordance with privacy laws.

Basware. Now it all just happens.