Junior IT Support Officer

Job Description

Job Responsibilities

• 1st and basic level 2 Support to our Clients through a ticketing System.
• Escalation of tickets to Senior Engineers when needed.
• Replying through the ticketing System to the clients as a first response for cases that come to the Support Department.
• Take on training as and when needed to enhance knowledge in current and future product lines.
• Extensive travel will be required from the successful applicants supporting customers in other countries where Channel IT has operations.(4-15 Days).

Qualifications and Skills

• University or College Degree within the field of IT/Engineering.
• Independent judgment.
• Excellent communication and client service skills, both written and oral in Greek and English.
• Strong analytical skills and a demonstrated ability to troubleshoot problems.

Will be considered as an advantage:

• Installation and configuration (antivirus/backups/Firewalls and other software).
• Installation and configuration of network equipment (Routers-Switches).
• Installing and Configuring Wireless Network (Wi-Fi).
• Firewalls and customization of security policies (Firewall Policies, VPN Policies, etc.).
• One year of Active Directory experience.
• Knowledge of Linux/Unix will be considered as an advantage.
• Knowledge of cloud platforms will be considered an advantage.

Reporting

Remuneration

If you are interested, please send us an email to info@channel-it.com with your resume and curriculum vitae (CV)