IT Support Officer

Do you have experience in level 1 or 2 IT support? Do you work well with remote support tools and on-site at the client’s premises? Then you may be a good fit for our job opening.

Our client is an IT outsourcing company looking for a dedicated IT Support Officer. They are on a mission to help SMEs run smoothly with reliable, expert tech support. If you're passionate about solving tech problems and love helping people, this role is for you!

About the Company

We are recruiting on behalf of a fast-growing outsourced IT support company. They are currently onboarding many new clients and need to grow their team to offer each of them excellent service. You will be working at the company’s offices in Limassol, Cyprus.

What You’ll Do:

As an IT Support Officer, your main ongoing task will be helping clients with various IT support activities, from basic troubleshooting to installing and configuring IT systems.

Key Duties/Responsibilities:

• Troubleshoot IT issues for multiple clients via email, chat, and remote access
• Install, configure, and maintain desktops, laptops, and office equipment
• Manage user accounts, access controls, and basic network setups
• Monitor systems, apply updates, and ensure data backups are working
• Document issues and resolutions for ongoing support efficiency

Requirements:

The successful candidate must meet the following conditions:

• 1–3 years of IT support experience (Level 1 or 2)
• Solid understanding of Windows OS, Office 365, and basic networking
• Familiarity with remote support tools (TeamViewer, AnyDesk, etc.)
• Great communication skills and a customer-first mindset
• Bonus: Experience with small business environments or outsourcing

What We Offer:

• Welcoming and friendly working environment in Limassol.

• Ongoing training and sponsored further education.

• Bonus appraisal every 6 months to recognise your contributions.

• 21 days of annual leave for work-life balance.

• Salary based on experience.

Join our growing outsourced IT team supporting small and medium businesses!

Accept our challenge – join us in Limassol!