Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.
As a Customer Support Officer, you'll assist the clients of BnkPro, a new entity in the FxPro Group. The Customer Support Officer responsibilities include, but are not limited to, providing support to customers through various mediums, answering customers' inquiries, and resolving any issues they may face.
The successful candidate from Cyprus must be able to work in rotational 24/7 shifts (08:00-16:00,16:00-00:00,00:00-08:00).
Responsibilities
Deliver service and support to customers through live chats, emails and phone calls
Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps
Handle and resolve customer complaints or issues
Provide information to customers regarding the Company’s services and products
Provide quality service and support in a variety of areas, including but not limited to, System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries
Follow up on the progress of the response to the customer
Perform Back Office and Clients Accounting Department duties as required and update Customer records
Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
Provide feedback on the efficiency of the service processes in place
Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.
Requirements
University Degree or relevant working experience
Excellent command of the English language, knowledge of Portuguese, Spanish, or Arabic will be an advantage
Computer literacy at a high level
Flexible, analytical skills, excellent communication skills, high attention to detail
Any knowledge of Finance and Economics is advantageous
Our benefits
Excellent compensation package
Medical insurance
Provident fund
In-house gym with a personal trainer
Free daily lunch catering, snacks, and beverages
Company discount card for various products & services
21 days of annual leave and 10 days of sick leave annually
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Demo
Κύπρος,
Full Time