Job Posting for Supervisor, Spa at Melco Resorts & Entertainment
Supervisor, Spa
locations
COD Mediterranean, Limassol
time type
Full time
posted on
Posted 30 Days Ago
time left to apply
End Date: May 4, 2025 (7 days left to apply)
job requisition id
REQ12447
REQ12447 Supervisor, Spa (Open)
POSITION SUMMARY:
The Supervisor, Spa efficiently assists in the management of the daily operations of the Spa in accordance with the standards set by the company to meet the needs and demands of in-house guests, visitors, and hotel management
PRIMARY RESPONSIBILITIES:
Prepares and delivers various reports required by management on a timely basis. Reports may include but not limited to daily sales, monthly profit & loss report, monthly statistic and / or other ad-hoc reports
Provides setup and assists in treatments to VIP guests and media
Performs soft selling techniques for treatments as well as retail products to maximize sales and revenue
Conducts regular trainings to the Spa Hosts covering service flow in phone reservation, reception services, upselling skills on products and treatments
Attends effectively to guests’ concerns by establishing each guest needs and trying to meet their requests within constraints provided by the company
Assists guests and visitors by taking bookings and reservations, providing information and directing them to facilities available in the Spa
Ensures guests’ profile cards and contact details in the data base are updated by Spa Hosts
Ensures that reservations are confirmed by Spa Hosts prior to appointments
Aesthetics of the premise, cleanliness and hygiene practices are maintained at Pantry, Treatment rooms, Spa common areas and Reception areas
Works closely with other Business units to ensure Spa & Recreation facilities achieve the highest possible conditions while operating efficiently
Prepares work roster for Spa hosts, therapists, nail technicians and hair technicians
From time to time, the spa supervisor may be provided with additional tasks to ensure maximum efficiency as well as creating personal growth, duties may include assisting the Spa Managers and also in other sections of the Spa
Performs monthly stock takings and purchase requisitions, while monitoring stock levels
Attends meetings, as required, and needed
Ensures that confidentiality and/or discretion is always maintained regarding guest’s information and activities
Adheres to all company policies and procedures
Reports accidents, injuries, unsafe work conditions and / or security issues to the superiors
Performs other reasonable job duties as assigned by superiors from time to time
QUALIFICATIONS:
Experience
3-year or above working experience with minimum 2-year in senior position and with spa experience is a must
Education
High school diploma
Relevant Spa / Beauty qualification.
First Aid certifications
Certification in different massage.
Cidesco/ ITEC/ CIBTAC qualification
Skills / Competencies
Computer literate with Microsoft Office skills
Knowledgeable in POS and Spa operation systems
Excellent interpersonal and customer service skills
Possesses strong organizational and time management skills
Excellent command of English and Greek with business writing skills
Ability to work on flexible shift including overnight, weekends and holiday on rotation basis
PERSONAL COMPETENCIES:
Achieves agreed objectives and accepts accountability for results
Displays a high commitment to delivering results
Leads others to achieve business objectives
Communicates effectively
Displays the highest level of integrity
Ability to maintain discretion
Self-motivated
Approachable
About Us
Melco Resorts & Entertainment Limited
(“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.
Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.
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Κύπρος,
Full Time