Customer Relationship Officer

The Customer Relationship Officer (Accounts Receivable Focus) is responsible for managing client relationships with a focus on billing and payment processes. This role combines customer relationship management with accounts receivable support to ensure clients experience seamless and timely service. Key responsibilities include resolving payment-related inquiries, coordinating with accounting, and assisting in the collections process in a client-focused manner.

Qualifications:

• Bachelor’s degree.

• Proven experience in customer relationship management, accounts receivable, or billing.

• Strong communication skills with a focus on customer service and conflict resolution.

• Excellent organizational skills and attention to detail.

• Exceptional interpersonal and communication skills, especially around billing and financial discussions.

Benefits:

• A young, dynamic, and supportive work environment.

• Opportunities for career growth within a fast-growing company.

• Ongoing training and development

• Competitive salary.

• Monitor outstanding balances and coordinate timely follow-ups on overdue accounts. Act as the primary contact for clients regarding billing, payments, and accounts receivable inquiries.

• Build and maintain positive, long-term relationships with clients. Conduct check-ins with clients to ensure satisfaction and address any concerns proactively.

• Collaborate with the accounting team to resolve discrepancies and streamline invoicing.

• Provide clients with guidance on payment processes, timelines, and accepted methods.

• Address client concerns regarding billing or payment-related issues, resolving them quickly and efficiently.

• Prepare reports on collections, outstanding balances, and any recurring issues.