Premium Customer Success Officer with French

We’re teaming up with a multinational financial services company specializing in online trading to find a talented French-speaking Premium Customer Success Officer to join their growing team!

Location: Limassol, Cyprus
Work model: On-site
Employment type: Full-time
Remuneration: Base salary quarterly bonuses (based on experience)

Your Responsibilities:

Build and maintain strong client relationships through top-notch service
Monitor satisfaction, gather feedback, and help drive improvements
Stay up-to-date on industry trends to support clients effectively
Present products/services and explain their value to clients
Respond to client inquiries and escalate issues when needed
Ensure contract compliance and client goal alignment
Help clients achieve their targets through collaborative support

What We’re Looking For:
Native/fluent in French (C1) solid English communication
Degree in Economics, Business, or related field
2 years’ experience in Client Relationship, Sales, Business Development, or Customer Support (FX/Fintech preferred)
Good grasp of financial markets, instruments, and both technical/fundamental analysis
️ Strong writing skills and an eye for detail
Motivated, organized, and results-driven personality
️ Excellent communication and time management skills

Perks & Benefits:
Working hours: 09:00–18:00
Global health insurance (including immediate family!)
Unlimited Udemy Business access for growth & learning
Employee discount card for a wide variety of services
Corporate events & regular team-building activities
Career development in a dynamic, high-energy work culture

If you’re passionate about finance and delivering premium client experiences, we want to hear from you!

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