Customer Support Agent with Farsi

Join a leading financial services company as a Farsi-speaking Customer Support Agent! If you’re passionate about customer service and looking to grow in a dynamic & international environment, this is the perfect role for you.

Location: Limassol, Cyprus (Hybrid possible if outside Limassol)
Employment Type: Full-time
Salary: Competitive base salary benefits
Industry: Financial Services / Forex

Key Responsibilities:

Manage company chats, emails, and calls professionally
Identify & assess customer needs to ensure satisfaction
Handle inquiries from new leads & clients via multiple channels
Provide timely support within specified response times
Update CRM systems & maintain accurate records of interactions
Collaborate with other departments for issue resolution
Follow up with clients & schedule callbacks to ensure satisfaction
Work both independently & as part of a team

Candidate Requirements:

Fluent in Farsi (C1) & English (C1) (both written & spoken)
Proven customer support experience (Forex/Financial Services is a plus)
Strong phone & email communication skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work under pressure & meet deadlines
Excellent presentation & problem-solving skills
Flexibility to work rotating shifts (morning/afternoon/night)

Benefits & Perks:

Competitive remuneration package based on experience
Medical Insurance Scheme & Provident Fund
13th Salary
️ In-house fitness room & group classes
Modern, central office near the highway
Multinational & friendly work environment
Opportunities for career growth & professional learning

If you have strong customer service skills, a passion for financial services, and are fluent in Farsi & English, we’d love to hear from you! Apply now!

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