Customer Relations Agent

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Job Description

Your mission:

Join an energetic and diverse Customer Operations team, where we put customers & world-class customer service at the heart of everything we do. Our customers predominantly are small merchants, and we aim to make them feel big by providing them with the best possible support. We assist our merchants through all communication channels to educate them about our products and resolve their requests. We always listen to the customer and suggest ways to improve as a company - from rethinking the way we handle our processes to upgrading our internal systems.

• Answer incoming calls, emails, and web chats from customers.
• Address customer queries, questions, and escalations promptly and professionally.
• Provide first-line advice on general issues to customers and other parties.
• Maintain accurate and consistent record keeping, updating notes on the database.
• Handle customer complaints efficiently, escalating when necessary to senior management.
• Assist senior management by identifying trends and issues for improvement.
• Gather feedback from customers and communicate it effectively within the company.
• Develop an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments.
  
  

Qualifications

Your Story

You are eager to learn and grow with us, as well as contribute with your own expertise to meet our customers’ needs. You love helping others and are willing to go the extra mile for our customers. You have strong communication skills and are fluent in Croatian and English.

• You're fixated on the customer and everything we can do to serve them;
• Confident in communication and interpersonal skills;
• Fiercely competitive and relentless when it comes to goals and targets;
• Eager to learn and improve every day: you have great energy and passion for what you do;
• Spontaneous and certain in your ability to overcome obstacles;
• Previous experience in a similar role is desired but not mandatory;
  
  

The best part about you is that you have a gift for quickly finding common ground with every type of person!

Additional Information

The Perks

• Permanent contract with 6 month probation period
• Work in a friendly, comfortable, and relaxed environment
• Enjoy flexible working hours that align with team needs
• Weekday shifts only: no nights, weekends, or holidays.
• Receive up to 26 days of vacation
• 3 fully paid days for unexpected health issues
• Monthly food allowance, and other benefits like Health Check
• High-quality hardware is provided for work, ensuring a smooth working experience
• Structured onboarding program for all new employees
• Referral bonuses for recommending new team members to join the company