• Location: Budapest
• Hybrid: 60% office based, 40% remote
• Job type: Permanent. Full-Time
  
  

About The Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. As Customer Engagement Manager within our Establish Products Team, you’ll design patient & customer engagement plans and implement with key focus on specific customer activation strategy, personas, customer & patient journeys, digital channels assessment, action plan per channel.

We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world

Main Responsibilities

Multichannel Engagement Strategy:

• Prepare and execute local strategic and operational plans with Marketing, Medical, and Customer Experience teams.
• Develop channel requirements for GTMC and ensure effective multi-channel usage.
• Align customer/brand value propositions with brand/GBU Glocal strategy.
  
  

Project Management

• Contribute to the Customer Experience network, ensuring programs and tools are harmonized.
• Implement best practice content strategy with marketing.
• Set up and monitor KPIs with GTMC.
  
  

Data-Driven Decision Making

• Analyze and share data monthly and quarterly to inform decisions.
• Conduct ROI analysis on customer engagement strategies with GTMC.
  
  

Education & Training

• Optimize processes and systems for a positive customer experience.
• Train employees to meet customer expectations.
  
  

Communication & Collaboration

• Implement content roadmap with MCO content lead.
• Collaborate with local service colleagues and Customer Experience partner to enhance Customer Experience.
  
  

Agile Ways Of Working

• Communicate policy, procedure, and service changes.
• Foster continuous improvement and adaptability to digital tools.
  
  

About You

Soft and technical skills:

• Excellent communication skills, ability to engage people,
• Creativity and focus on finding solutions to achieve results.
• Persuasion, ability to work cross-functionally.
• Marketing knowledge, strategic analysis and planning, project management, ,
• T knowledge and skills (Outlook, Word, Excel, PowerPoint),
  
  

Education

• University degree preferably in Business Marketing/Digital marketing or related field.
  
  

Languages

• Fluency in Hungarian and English, both written and spoken.
  
  

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