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Account Executive - Broking - Corporate (SME)

POSTED ON 4/20/2025 AVAILABLE BEFORE 5/18/2025
Ardonagh Europe Dublin, LE Full Time
The purpose of this role is a client executive role working within a dynamic team setting. The role entails working on commercial accounts and managing and developing an established commercial book of business.

Sales and Activity Management:

  • Responsible for Client insurance requirements including inviting, securing and documenting renewal as well as mid-year alterations and claims handling in line with agreed protocols and procedures
  • Provide Account support to Account Director(s) on clients.
  • Ensure agreed processes are followed in all matters
  • Manage aged debt and premium collection
  • Comply with all management audit requirements

Customer Relationship Management:

  • Build effective working relationships with all customers by establishing trust, anticipating needs, sharing information and meeting commitments
  • Deal with any issues that customers may have with queries, quotes etc.

Customer Service:

  • Portray a professional image to meet or exceed customer service standards
  • Take personal responsibility for delivering the highest level of accuracy and quality in your work
  • Deal with requests and enquiries from customers, staff and management in a professional and timely manner

Team Collaboration:

  • Work closely with designated Account Director.
  • Working as part of a team environment to ensure all customer needs are met
  • Working together to ensure the team is on track to meet monthly and yearly targets

Compliance:

  • Work with the team manager and compliance teams in ensuring that quality of file records meets prescribed standards.

Requirements:

  • Minimum CIP Qualification
  • Candidate must demonstrate the ability to work in a team environment
  • Strong communication skills are essential
  • Possess a positive, can do attitude with the ability to adapt to and embrace change
  • Attention to detail
  • Possess the ability to manage deadlines & prioritise workload
  • Demonstrate good technical & product knowledge
  • The ability to prioritise workloads and adapt to unforeseen events
  • A good degree of personal organisation and a structured approach to time and resource management

Person Specification:

  • Previous Open I experience
  • Proficient in Office, including Outlook, Word & Excel
  • Friendly and assertive manner on the phone
  • Ability to develop relationships with insurers and clients
  • Willingness to learn & develop
  • Strong work ethic

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