AfterSales Advisor - Audi Kilkenny

Audi Kilkenny are recruiting for an AfterSales Advisor to join our dedicated team .

Are you a strong communicator with excellent customer service skills?

Are you looking to apply your skills to a motor industry career?

This might be the opportunity for you!

Responsibilities:

1.Service

Act as the first point of contact with customers either by telephone, email or face to face seeking to convert customer queries into, when appropriate, service bookings.

Generate appropriate documentation in relation to the service booking

Meet and greet all customers promptly in a professional and courteous manner.

Dealing with the receiving of, and the handback of a vehicle to the customer

To agree cost and deadlines with the customer whilst also clarifying issues relating to the service/repair

Check on progress of services to vehicles throughout the day and contact customers to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.

Work as part of a team efficiently and professionally

Liaising with other teams in the business, management, reception, warranty, parts, sales.

2.Parts

• Maintenance of stock including processing parts, deliveries, orders and returns.
• Dealing with aftersales customers both on the phone and in person.
• Dealing with customer queries.
• Co-ordinate daily parts deliveries.
• Promote accessories sales.
• General warehouse duties.
• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and provide the sale of accessories and parts.

Ideal Candidates will have:

• Full driving license
• Experience in a similar role
• Strong IT skills
• Excellent customer service skills
• Highly organised and focused
• Strong oral and written communication skills.
• Possess excellent problem-solving ability.

Why choose Audi Kilkenny ?

We promote a positive working culture where creativity and innovation are encouraged. Employees receive top-quality training from our highly skilled team where we promote progress and development in order for you to reach your full potential. Our benefits package includes:

• Competitive salary with an achievable bonus scheme.
• 20 days annual leave.
• Work-life balance (Weekends off, bank holidays off).
• Career progression opportunities.
• Full-training and mentorship provided.