Service Manager for Toyota Franchise

Service Manager required for a busy Toyota Franchise in Ennis, Co. Clare

Cummins Car Centre is Clare’s Toyota Main Dealer. We are seeking a dynamic, customer-focused Service Manager to lead and oversee the daily operations of our service department. This is an exciting opportunity to join a franchise dealership selling the #1 brand in the Irish market for the last 4 yearsThis is a hands-on role ensuring the highest levels of customer satisfaction, operational efficiency, and profitability within the Service Department are achieved. You will also be responsible for maintaining Toyota brand standards and promoting a high-performance culture.

The day to day

• Oversee and manage all operations within the service department, including service advisors, technicians, and support staff.
• Drive exceptional customer service, ensuring satisfaction and loyalty through timely, high-quality vehicle service.
• Monitor department performance and implement strategies to achieve service revenue targets and KPIs.
• Process Warranty claims.
• Ensure compliance with all Toyota standards, warranty procedures, and manufacturer guidelines.
• Manage service workflow, technician efficiency, parts availability, and job prioritization.
• Train and develop service staff to maintain a knowledgeable and motivated team.
• Work closely with Parts, Sales, and Administration departments to support cross-functional collaboration.
• Handle customer concerns or complaints with professionalism, ensuring swift resolution.
• Maintain up-to-date knowledge of Toyota technical bulletins, recalls, and service campaigns.
• Control department expenses and contribute to budgeting and forecasting efforts.
• Performance meetings with Management

Principal Requirements

• Proven experience as a Service Manager, Workshop Controller, or Senior Service Advisor in a franchise dealership environment.
• Strong leadership and team management skills.
• In-depth knowledge of vehicle service and repair processes.
• Excellent communication and customer handling skills.
• Confident in using various computer packages daily.
• Proficiency with dealership management systems (e.g., CDK, Keyloop, Kerridge, a distinct advantage).
• Clean driving license

Additional Info

• Permanent Role
• Pay based on candidate’s previous experience
• Annual Bonus
• Employee Discount
• Paid Relevant Training & CPD
• Paid Subscriptions
• Onsite Parking

If you feel you are a suitable candidate looking to join the Toyota family feel free to apply to alison@cumminscarcentre.ie

Job Types: Full-time, Permanent

Additional pay:

• Yearly bonus

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Motor Industry: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person

Reference ID: Service Manager