Front of House Manager

Front of House Manager

The Front of House Manager (“FOHM”) position at Hogs Head Golf Club (“HHGC”) is a wonderful opportunity to serve at one of the top private, resort golf clubs in the world. HHGC is seeking an experienced, dynamic and innovative (“FOHM”) Reporting to the Lodge Deputy Manager and General Manager of Hogs Head Golf Club. The (“FOHM”) functions as the leader of the Front of House operations for the 48 Bedroom Lodge and Cottages of HHGC and will oversee the smooth running of same, maintaining Hogs Head Golf Club’s policies and procedures and ensuring all staff meet these requirements. The mainstay of the role is to welcome and manage the luxurious personal experience for our Hogs and Guests during their time with us to ensure they receive the highest level of service on a consistent basis.

Facility Information

Hogs Head Golf Club was “Built by Friends, for Friends, for Fun.”

Hogs Head Golf Club has breath-taking vistas including the Finglas River flowing through the course, majestic cliff holes overlooking Ballinskelligs Bay and the seaside charm of Waterville village. Hogs Head Golf Club is an experience unlike any other. It is our personal, sincere and genuine attention to every detail that makes the impossible come to life, creating unique and long-lasting relationships along the way. Designed by legendary golf architect Robert Trent Jones Jr, Hogs Head is a private member's club situated just a mile from Waterville Golf Links on the Ring of Kerry. Named after a marine bearing point on the Ballinskelligs Bay, and completed in 2017, this spectacular layout was voted as the “Best New International Course” by Golf.com. Built on a majestic peninsula outside Waterville Village with stunning sea, mountain, river, and lake views, Hogs Head plays high above the ocean atop dramatic cliffs. It has many classic design features including a nod to Tillinghast's theory on a gentle opening hole, and a Biarritz green (but interestingly found on a par 5). But the most notable inclusion is the 13th - a clifftop par 3, with not one but two infinity greens. Owned and operated by Alvarez & Marsal, Inc., HHGC is not only one of the top club experiences in Ireland, but with a focus on providing an elite, championship golf experience coupled with superior lodging accommodations and service, it is becoming one of the most sought-after clubs in the world. www.hogsheadgolfclub.com

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Performs other duties as assigned by management.

· Create a warm, friendly, welcoming and engaging environment for all guests coming to Hogs Head Golf Club.

· Responsible for the following departments, Reception, Porters, Night Porters and Security of Hogs Head Golf Club.

· Champion the use of the Hogs and Hog guest name for all interactions with the front office teams.

· Liaise with the Concierge Manager, reservations and transport teams about all reservations and group bookings.

· Ensure that all itineraries are communicated to the team. As well as making sure the billing information is communicated to all departments, Reception/ F & B/ Spa etc.

· Understand in depth all information related to the upcoming bookings, query any inconsistencies and deliver this information to the front office team.

· Review all upcoming arrivals and itineraries for the following week to ensure the information is correct and that all the requests are coordinated and actioned. Communicate to the team.

· Assist with check in and check out where needed.

· Constantly liaise with the accommodation team. Ensuring we have rooms ready for early arrivals when possible. Departing rooms. Lost property. Charges etc.

· Monitor the allocation of rooms in the Lodge and cottages and move rooms if necessary to maximise efficiencies.

· Run daily briefings in areas of responsibility to ensure effective communication with HODs.

· Maintain a management presence throughout the department. Stepping up in the absence of the General/Deputy Manager.

· Ensure there is the correct amount of supervision at all times, especially for group check ins, late check ins and large tournament arrival/departures.

· To ensure appropriate levels of customer care are delivered at all times to our Hogs and guests.

· Ensure that all team members are following the Forbes Five-star standard and that SOP’s are in place for all tasks. Review these standards regularly with the team.

· Responsible for reception and Jonas training consistently throughout the season.

· Follow up on all guest requests and ensure they are actioned by the team.

· Monitor staff performances.

· Create the roster for reception team, ensuring compliance with all statutory work requirements ensuring time off for all team members.

· Record the hours in timepoint and control any overtime and ensure payroll and expenses are in line with the budget, explain any overages.

· Ensure security SOPs are followed by the night porter & security team. All reports must be followed up with the appropriate action and communicated with the senior management especially any security breaches, intruder alarms and fire alarms.

· Responsible for mentoring and coaching the team to achieve their goals and development programme. Responsible for all the training in the department.

· To execute a plan for luggage delivery and departure on a daily basis. Crucially during tournaments & busy departure days. Ensure guests are aware of luggage collections and all bags are tagged and delivered/departed as per SOP.

· Communicate any changes in travel plans, luggage plans, departure times to the guests ideally face to face or via a letter to their rooms.

· Monitor the team to ensure that the correct room rates are being charged on a nightly basis, that the end of day is completed and revenue reports are distributed to all.

· Compile the departmental budget for the following year and any capital expenditure requests.

· Deal with any complaints and action appropriately and communicate any shortfalls to the senior management team.

COMMUNICATION:

· To liaise efficiently with the GM and HOD’s to enhance our members and guest’s experiences at all times.

· Maintaining effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.

· Respond to any complaints and find the appropriate solution.

TRAINING AND DEVELOPMENT:

· Continuously develop job knowledge by attending all scheduled company training.

· Promoting and contributing to a harmonious working environment where all employees are treated with respect and dignity.

· Ensure team members are conversant with and aware of Company standards and that those standards are fully implemented.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• 4 years’ experience in a 5-star Hotel environment is necessary.
• 2 years’ experience in a management role desirable.
• A hotel management HND or Degree is preferable
• Must possess excellent guest service skills.
• Attention to detail.
• Highly organised.
• Ability to work in a pressurised environment
• Must have fluent English both oral and written.
• Ability to work in a team environment.

CRITICAL SKILLS:

• Excellent communication skills, verbal and written.
• Organizational and critical thinking skills

· Have a positive attitude and excellent interpersonal skills.

• Able to work effectively with and present information to other department heads, staff and vendors.

PHYSICAL DEMANDS:

• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, and depth perception.
• Required to walk or move to various locations within the property; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• Schedule must be flexible to include weekends and holidays.

COMPENSATION AND BENEFITS This is a full-time position. Work - Life balance is important at Hogs Head Golf Club.

· Remuneration DOE

· Regular Activities and gatherings for all teams across HHGC

· Wellness at work events

· Refer a friend scheme

· Continual training and development

· Goal orientated career growth

· Staff uniforms

· Playing privileges

· Bike to work scheme

· End of year recognition party

· Social events and activities

· Meals while on duty

INSTRUCTIONS ON HOW TO APPLY:

Preparing a thoughtful letter of interest and alignment with the above noted expectations and requirements is necessary.

Your letter should be addressed to Michelle O'Sullivan, HR Manager, and clearly articulate why you want to be considered for this position.

Please send via email to: careers@hogsheadgolfclub.com; No Phone calls please.

Expressions of interest should be conveyed no later than 5pm on May 9th, 2025.

Job Type: Full-time

Benefits:

• Bike to work scheme
• Company pension
• On-site parking

Work authorisation:

• Ireland (required)

Work Location: In person