Facilities Operations Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Summary/Goals
Develop and sustain a high quality well motivated team.
Ensure that client’s expectations are met.
Ensure that the financial operations or the teams and services under their remit meet targets and control requirements.
Health and Safety Management for operation
Site Operations Management – to implement industry best practice operations across the Service Delivery.
Develop new ways of working through the application of innovative technologies, automation, and innovative operations.
Sustainability – to demonstrate a commitment to JLL and client sustainability programs.

Essential Duties and Responsibilities
Manage relationship Client relationship and expected deliverables.
Manages vendor contracts including Custodial cleaning, Landscaping & Pest Control, Waste & Sustainability, Vending Services.
Manages direct team of FM’s, Building Fabric Techs, Project and Space management teams.
Health and safety – ensure teams are compliant and involved in site EHS program.
Maintain safety and security; monitor access; maintain appearance and overall environment of the organization and wellness facilities.
Preparing, maintaining and submitting the reports and records to the Client and IFM team
Take part in reviewing, interviewing, hiring, coaching, supervisor, and assessing of new staff.
Budget control and ownership for the operation.
Attend staff conferences and trainings

Key Performance Measures
Meet and exceed Client relationship and expectations.
High quality service levels for the site
Manage budgets and forecast spends
Manage all site facility services
Assist in EHS EMEA program

Skills
Strategic planning and budgeting
Vendor and contract management
Team leadership and development
Risk management and compliance
Space planning and utilization
Emergency response and business continuity planning
Strong analytical and reporting skills
Ability to multitask and prioritize in a fast-paced environment
Customer service orientation

Experience
5 years of experience in facilities management or related role.

Qualifications
Candidate to have a proven background in facilities management with experience in managing large teams.
Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field.
Strong knowledge of building systems, construction, and maintenance practices.
Familiarity with relevant health and safety regulations and building codes.
Excellent leadership and team management skills.
Strong problem-solving and decision-making abilities.
Proficiency in facility management software and Microsoft Office suite.
Excellent communication and interpersonal skills.
Project management experience and certification (e.g., PMP) is a plus.
IFMA certification (CFM) or similar professional certification is preferred.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.