Audi Service Advisor

Audi Athlone at Michael Moore Car Sales has an esteemed reputation for meeting and exceeding the highest level of standards. It is our driven and fulfilled staff that lies at the core of our accomplishments. We currently have a vacancy for a Audi Service Advisor to join our dedicated and ambitious Athlone team.

The Role:

At Audi Athlone at Michael Moore Car Sales, our service advisors provide the link between our highly trained workshop technicians and our customers during a service visit and act as our retail centre's frontline in delivering customer focused service in a fast-paced environment. They perform the key role of knowledgeable advisor to our customers in respect of the care of their vehicles and in explaining the value of maintaining their vehicles in accordance with Audi specifications.

Duties & Responsibilities

• Act as the first point of contact with customers either in person or by telephone/email, seeking to convert customer enquiries, when appropriate, to service bookings.
• Meet and greet all service customers promptly in a professional and courteous manner when they visit the service department.
• Inspect customers’ vehicles and refer to service history to accurately identify and verify all customers’ service needs and in particular to ensure that all customers concerns are correctly captured on the job card.
• Record customers details accurately, clarify payment options at the time of booking and confirm time for pickup.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements.
• Identify and communicate with the sales department prospective new/used car sales prospects.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval and authorisation regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with Audi warranty guidelines.
• To deliver customer satisfaction scores in line with Audi and Michael Moore Group standards.

Requirements

· Excellent customer service skills, professional appearance and work ethic.

· Experience as a service advisor in the motor industry would be an advantage, but not essential.

· Ability to work well in a process driven environment.

· Strong oral and written communication skills.

· Full clean drivers licence.

· Knowledge of CDK/Kerridge is an advantage, but not essential.

· Good technical understanding of vehicles.

· Resident in Ireland

Application

· To apply, please complete the fields below and attach your CV.

· Please note that we do not require an agency or 3rd party assistance with this vacancy and due to the high number of applications expected, only those shortlisted for interviews will be contacted.

· Unfortunately, we are unable to contact every application that we receive, if you do not receive a response please assume that you have been unsuccessful with this particular application, however, we will keep your details on file and contact you should a future vacancy arise that matches your skills and experience.

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person