Duty Manager

About the Role

Be the face of our hotel! As Duty Manager, you'll keep everything running smoothly day-to-day, ensuring our guests enjoy a stellar experience that exceeds their expectations. You’ll lead an awesome team, manage operations like a pro, and make sure all health, safety, and compliance standards are met.

Responsibilities

• Welcome all guests warmly upon arrival and ensure they feel valued throughout their stay.
• Address guest inquiries and communicate our services and amenities effectively.
• Resolve guest issues professionally and communicate feedback with relevant teams to improve service.
• Implement our Winning Lifetime Customer program to build guest loyalty and drive repeat visits.
• Oversee daily operations, ensuring hotel standards and checklists are consistently followed.
• Maintain close collaboration with all departments to deliver seamless, high-quality service.
• Identify and report maintenance issues, coordinating with the Maintenance Manager to resolve them promptly.
• Uphold and enforce Health & Safety guidelines, ensuring the safety of guests, employees, and other visitors.
• Train, mentor, and support staff in maintaining the highest service standards.
• Ensure new employees are well-versed in hotel policies, procedures, and guest service expectations.
• Foster a positive work environment, leading by example in customer service, professionalism, and teamwork.

Requirements Skills & Competencies

• 3 years in Duty Management: Must have solid experience in a hotel setting, handling operations, guest relations, and team leadership.
• Guest Focused: Friendly, approachable, and committed to providing exceptional guest experiences.
• Strong Leader: Able to lead, train, and inspire a team, ensuring high service standards.
• Problem Solver: Quick thinker who can professionally handle guest issues and operational challenges.
• Organized & Efficient: Able to prioritize tasks and manage a busy day with ease.
• Detail-Oriented: Ensures every aspect of the guest experience meets our 4-star standard.
• Safety Compliance: Knows Health & Safety protocols, including fire safety and accident procedures.
• Emergency Ready: Can perform fire drills, manage emergencies, and ensure safety procedures are followed.
• Hotel Management Systems: Familiar with systems like Opera, Micros, or similar.
• Basic Equipment Handling: Understands and follows Health & Safety rules for all hotel equipment.

Benefits

• Competitive Pay & Bonuses
• Food allowance to keep you fueled during your shift.
• Complimentary access to our on-site gym and membership for a balanced lifestyle.
• Be part of regular company events that bring our team together.
• Access to our Employee Assistance Program for personal and professional support.
• Free on-site parking for easy access to work.
• Paid sick leave to prioritize your health and well-being.

This job description highlights the key responsibilities and benefits of joining our team as a Duty Manager, but there’s so much more to discover! If you’re ready to bring your passion for hospitality to a role where you can grow, lead, and make a real impact, we’d love to meet you. Apply now to explore the full range of opportunities and perks that come with being part of our hotel team!

Job Types: Full-time, Permanent

Additional pay:

• Yearly bonus

Benefits:

• Company events
• Employee assistance program
• Food allowance
• Gym membership
• On-site gym
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Flexitime
• Weekend availability

Application question(s):

• Previous experience in a Hotel Duty Management position is essential.

Education:

• Leaving Certificate (required)

Experience:

• Duty Management: 3 years (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person