Customer Service Representative

Job description

Responsibilities

• Provide excellent customer service end to end from booking to return of vehicle and all the stages in between.

• Organise workshop schedule for the day and liaise with the workshop controller / manager.

• Organise roster for the month ahead on-line.

• Review staff clockings and approve overtime by technicans.

• Understand customer’s needs and requirements and maintain strong relationship.

• Communicate with customers throughout the day.

• Take bookings for the service department.

• Advise customers of any additional work to be carried out.

• Invoice work upon completion.

• Explain work carried out via Jobcard write ups, over the phone or in person.

• Follow up with customers.

• Work closely with Warranty Manager.

• Work with the marketing associate with regard to promoting the workshop.

Requirements;

• Excellent communication skills.

• Previous experience as a motor service advisor is an advantage.

• Ideally have a technical understanding/background.

• Full, clean driving licence.

• Must be flexible.