Information Support Officer (Permanent Full Time)

Location: Galway

Salary range: €37,259 per annum

Experience: 1 year’s experience of handling a diverse range of callers – both in-person and by telephone is essential.

Closing date: Wed, 23 Apr 2025

Description:

The Role: Information Support Officer

We are currently recruiting a Information Support Officer to join our Regional Office team in Augustine Street, Galway. The post holder will have responsibility to work as part of the Regional Office team by providing a point of contact for service users of SVP who contact the Society by telephone, email, letter and in person seeking assistance/information, who are then directed to the appropriate Conference. To treat those approaching the Society for assistance with dignity and respect.

This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a real difference in your community.

Candidate Requirements:

EDUCATION

• Educated to Leaving Certificate level, however an office administration / secretarial or computer course would be beneficial.

KNOWLEDGE

• Knowledge of the Society and of its mission and values
• Knowledge of needs and issues of the poor and disadvantaged

EXPERIENCE

• One year’s experience of handling a diverse range of callers – both in-person and by telephone is essential.
• Experience of working within a busy information environment is desirable.
• At least two years’ experience in providing varied administrative support in an office environment.
• An in-depth knowledge of the geography of the North West Region

SKILLS

• Excellent organization and administrative skills.
• Excellent typing skills – ability to be on a phone call and type at the same time.
• Ability to work on own initiative or as part of a team.
• Excellent communication (written and verbal) and interpersonal skills.
• Proficient in IT – MS Word, Excel, PowerPoint, and experience with a CRM database is desirable.
• An ability to work well under pressure, resilient.
• An ability to display empathy, patience and a well-developed sense of humor.
• Ability to be flexible in approach and towards the role.
• Ability to maintain confidentiality.

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and 700 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

Appointment is subject to Garda Vetting and satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.

PLEASE NOTE: If you are interested in being considered for this position, please apply as soon as possible as the role may be closed in advance of the date shown above due to high volume of applications.

SVP is an Equal Opportunities Employer