Pharmacy Territory Manager

Job Description

Uniphar – Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200 of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma – On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

Job Description

The three trading divisions work in synergy to allow us to support our healthcare professional and manufacturer customers to provide their patients and communities with the medicines and care that they need.

People & Culture
At the core of Uniphar Group are its people and our employees are the driving force of the business.
Uniphar is passionate about hiring and developing high-potential individuals and giving them fast track, long-term careers.
The company hires more than anything on cultural fit and potential to grow within the business. It is a fast-moving business in an industry that is going through a lot of change – this means our people must be adaptable, quick thinking and focused on results.
In order to succeed in Uniphar you will be smart, down to earth, highly commercial and driven. You will need to be flexible in how you think and a strong problem solver. We would hope that you would have a little bit of entrepreneurial flair and a nose for what is possible. You will also need to be a good leader, able to get the best from your own team and to work cross functionally and interact effectively with people at all levels of the business.

MAIN DUTIES & RESPONSIBILITIES

• Work as a business advisor to the independent pharmacy owner in all areas of running a successful retail pharmacy business
• Build strong relationships with the independent pharmacy member and pharmacy team to ensure smooth and efficient operation of the pharmacy
• Ensure that the business owner and all of their teams understand what the symbol group offer is and how each of the components of the symbol group offer work.
• Deliver compliance to the symbol group strategy
• Recruit independent pharmacies into group in own region
• Identify opportunities in each pharmacy in the territory and work with the each store to develop a business plan to maximise opportunities
• Develop robust and detail action plans for all stores covering all KPIs and measure performance against agreed benchmarks.
• Deliver exceptional retail standards across the territory and ensure promotional and planogram compliance.
• Build strong relationships with the Support office team on all key pillars for the brand.
• Feedback into the support office management team to drive opportunities and contribute to the overall brand strategy
• Work as main point of contact for all members in the region and deliver feedback on their behalf to key brand stakeholders
• Manage the onboarding process for all new entrants into the brand in the territory and coordinate the project plan between third party vendors, head office support team and the member
• Deliver excellent Wholesale KPIs in all pharmacies within the region and work as wholesale point of contact where relevant (billing, rebates, procurement margin, etc.)
• Clearly demonstrate the opportunity cost from members behavior in terms of lost margin.

Operational Standards - Demands high basic store standards in line with the brand standards manual.
These include:

• Merchandising and pricing.
• Staff appearance.
• Window displays and exterior appearance.
• Category Management plans.
• Organisation and hygiene in all areas including the dispensary and storage areas.
• Dispensary
• Support the pharmacist owner in achieving the highest clinical standards and efficiency, complying with the brand standards

• Support the implementation of new services sharing best practice and resources across their area.
• Ensure compliance to Generic targets and purchasing policies to ensure maximum margin for the pharmacy.

Retail Management

• Execute sound category management both macro and micro.
• Analyse category performance by pharmacy and instruct with Commercial team on opportunities to improve performance.
• Ensure the pharmacy windows are effectively and commercially employed.
• Ensure compliance with planograms and preferred suppliers
• Promote customer engagement, maximizing sales opportunities.
• Promote up-selling and link selling by the pharmacy team
• Ensure correct execution of seasonal promotions.
• Ensure compliance with preferred retail pricing that maximizes margin, and considers product price sensitivity and local competitive factors.
• Provide feedback to commercial team on local competitive issues to exploit local opportunities.
• Train and coach pharmacy teams to deliver best in class retail experiences
• Ensure compliance and understanding to in-pharmacy systems

COMPETENCIES

• Natural Leader
• Strong influential skills
• Ability to problem solve
• Demonstration of continuous improvement and prioritization
• Ability to make quick decisions
• Demonstrates commercial acumen

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Job Type: Full-time

Work Location: On the road