Process all incoming Client account applications in line with the Company’s Onboarding Policy.
Utilize ClickUp CRM for daily tasks and communicating with colleagues
Conduct initial reviews for offers in a timely manner on funnels in line with guidance provided by CRO.
Conduct re-reviews after clients have made necessary updates to new and existing funnels
Handle label & Certificate of Analysis reviews on behalf of clients and FDA consultant, request changes from clients on high-risk issues highlighted – update ClickUp CRM
Request Approved Label letters from 3rd party vendors and upload to the relevant offers
Monitor skype chats for compliance related questions and respond in a timely manner
Communicate with the tech integration department and business development managers to ensure funnels are integrated in a quick fashion.
Escalate blocking issues to Compliance manager or CRO so they can be resolved in timely manner
Stay up-to-date with changes in laws and regulations that impact the company's operations and update compliance policies and procedures as necessary
Upload and monitor existing funnels for changes via visualping
AOB as deemed by the CRO
Experience Requirements:
Call center or compliance experience is preferred
Excellent written and verbal communication skills in English
Ability to work independently
Self-starter and motivated
Strong organizational skills and attention to detail.
Ability to multitask, organize, and prioritize work.
Warm professionalism.
Strong team player and able to collaborate with colleagues to achieve the best results.
Employment Type: Full Time
Hours: 9AM - 5 PM EST
Location: 100% Remote
We are an Equal Opportunity Employer!
We are committed to equality of opportunity, welcoming diverse candidates, and to promoting a work environment free from discrimination on the grounds of race, ancestry, national/regional or ethnic origin, religious beliefs, sex, gender identity, sexual orientation, marital status, family status, national origin, age, or physical impairments.
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