IT Assistant

Job Description
You will be responsible for collaborating with other members of the team to provide implementation and level 3 support as well as assisting in the support of server, network, and application infrastructure. You will always be focused on your customer and never lose sight of the importance of IT as a business tool for your colleagues. You will love solving problems and helping non-techies navigate IT. This is a broad role with a chance to refine and grow, you will work with the Management team on on-going projects while assisting to tackle current and potential operational issues.
Main Responsibilities

• Provide 3rd level support as and where required.
• Provide expertise to Projects and Client Requests as required to ensure tasks and milestones are achieved in a timely manner.
• Investigation and Diagnosis – establish failing component, confirm impact, identify any events that may have been a contributing factor.
• Support of IT monitoring systems and identify the appropriate resolution in the event of an incident.
• Resolution and Recovery, reducing impact were possible.
• Produce high-quality documentation to support workarounds and/or resolutions to assist in knowledge transfer and efficiencies.
• Using industry and company best practice, provide improvement and efficiency suggestions to our client’s existing procedures and processes on an ongoing basis.
• Use strong analytical skills to analyse and resolve technical issues relating to a broad range of IT hardware and software applications.
• Although based in head office, you will occasionally travel to other sites.
• Operate, at all times, in a customer friendly and supportive way with both customers and staff.
• Support existing IPTV services with updates and improvements.
• Additional duties as required.

Requirments

• Desktop OS (Windows 7 to 10).
• Server OS (Server 2008, 2012).
• Strong knowledge of Web Services: - Dropbox, Office365, Google Apps, Azure etc.
• Strong Knowledge of Web Technologies.
• Networking Hardware & Protocols (DNS, DHCP, VLAN).
• VOIP Phone Systems.
• IPTV Systems.
• Ubiquiti & Cisco hardware experience. • Knowledge of monitoring technologies. • Knowledge of backup technologies (Azure & Veeam Backup). • Knowledge and experience of Virtual Environments (Vmware, HyperV,AWS).

Benefits

• Laptop
• phone
• Company functions

Minimum Qualifications

• IT related certificate/diploma or equivalent experience.
• Minimum 2 years’ experience in a similar role.
• Confident manner with excellent Technical and Operational capabilities.
• Organisational Skills.
• Good interpersonal Qualities.
• Strong written and verbal communication skills.