Operations Manager

Company Background

1-800-GOT-JUNK? is a franchise-based, full-service junk removal company dedicated to helping people reclaim space in their homes and businesses. As a pioneer in professional junk removal, 1-800-GOT-JUNK? has set the standard for exceptional customer service. Environmental sustainability is important to us, and we have been recognized as a workplace of choice through numerous awards, including Best Place to Work and 50 Most Engaged Workplaces. We are an equal opportunity employer that offers a fantastic culture that is “All About People,” where personal and professional wins are celebrated.

Overview

The Operations Manager is a key leadership role responsible for ensuring the smooth execution of daily operations and supporting the Director of Operations in achieving company goals. This role is critical in fostering a high-performance environment by leading teams, optimizing processes, and maintaining a customer-obsessed culture. The Operations Manager will focus on team leadership, logistics, customer service, and operational efficiencies to drive productivity and excellence in service delivery.

Accountability Metrics

• Customer Satisfaction (Reviews & Feedback): Ensuring our services consistently meet and exceed customer expectations.
• Productivity: Monitoring efficiency in job completion to identify training opportunities, process improvements, and staffing needs.
• On-Time Job Completion: Ensuring timely service delivery within scheduled windows to optimize efficiency and enhance customer experience.
• Employee Engagement & Retention: Maintaining a motivated, engaged workforce to reduce turnover and build a strong team.

Key Responsibilities

• Daily Operations Management
• Oversee and manage daily operations, ensuring schedules, routes, and staffing levels align with demand.
• Monitor and optimize truck maintenance, equipment usage, and inventory management.
• Work with the Director of Operations to develop and execute operational strategies to drive efficiency and profitability.
• Enforce company policies, safety regulations, and compliance standards.

Team Leadership & Development

• Act as the right-hand person to the Director of Operations, ensuring alignment and execution of leadership goals.
• Lead, coach, and mentor frontline staff, focusing on performance, engagement, and development.
• Conduct training sessions and team meetings to reinforce company values, safety standards, and best practices.
• Support recruiting, onboarding, and retaining high-quality team members.
• Promote a culture of accountability and continuous improvement.

Customer Experience & Service Excellence

• Ensure all customer interactions reflect our “Customer Obsessed” values.
• Respond to and resolve customer concerns or complaints efficiently.
• Monitor customer feedback and implement improvements based on reviews and insights.
• Ensure frontline teams are trained and equipped to deliver exceptional service.

Process Improvement & Strategic Execution

• Analyze operational data to identify trends and areas for improvement.
• Collaborate with the Director of Operations to implement process improvements, cost-saving measures, and efficiency-enhancing initiatives.
• Assist in managing budgets, reducing waste, and improving profitability.
• Stay informed on industry best practices and competitor strategies to ensure the business remains competitive.

Qualifications & Experience

• 3 years of experience in an operations management role (preferably in the service industry).
• Strong leadership skills with a proven ability to motivate, coach, and develop teams.
• Experience in scheduling, logistics, and route optimization.
• Ability to analyze data, make informed decisions, and drive performance improvements.
• Proficiency in operations management software and reporting tools.
• Excellent problem-solving, communication, and organizational skills.
• Passion for delivering outstanding customer experiences and fostering a strong team culture.

Our Core Values:

• Team Player – We’re stronger together and always have each other's back.
• Customer Obsessed – We ask questions, listen, and care about our customers.
• Goal Oriented – We set our sights high and get it done.

Compensation: $60-70k range. Depends on experience.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $70,000