Customer Service Advocate

Grow with us! 1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding! We are looking for individuals who want to learn the business and receive the guidance to continue to advance within the company!

The Customer Service Advocate is responsible delivering a five-star customer experience while answering and processing service, install, scheduling, and other miscellaneous customer inquiries. Our Customer Service Advocates operate in a Call Center environment and are the customer facing team tasked with building and maintaining our reputation. This position is critical to addressing customer concerns and ensuring they are resolved on the first contact. As a Customer Service Advocate your job is to provide information, begin service requests, process payments, and solve problems. This role may include other administrative duties based on company needs.
 

We Offer:

• $17/hour
• $1/hour more when working from 6pm on
• Weekly pay via direct deposit
• Full-Time 
• Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
• Eligible for 401k w/company match at 90 days of employment
• Paid Time Off 
• Hybrid Schedule (2 days from home and 3 in-office)
• Additional 2 work from home days per quarter and 2 floating work from home days per year
• Advancement opportunities
• Referral bonuses
• Employee as well as Friends & Family Discounts

What You’ll Do:

• Communicating with customers via any medium and ensuring a five-star experience through every interaction
• Perform basic job functions of install, service, and scheduling to resolve customer inquiries including updates during the instillation process, collecting customer payments, scheduling service repairs, reviewing appointment ETAs, and answering a variety of general customer service inquires.
• Deep understanding of the process to document and analyze customer calls, schedule service appointments, process payments, and ensure customer satisfaction after an install
• Communicating with customers and other operations departments to schedule milestones in an installation project
• Understand the company’s internal organization so that, when unable to resolve an issue, the customer can be routed to the correct person to resolve the issue 
• Solves problems and manages customer complaints when issues arise
• Maintain digital customer records and notes for every contact
• Handling other administrative and operations focused duties as incoming call volume permits

What We Need:

• High-School Diploma or GED
• Passionate about customer service and driven to deliver a five-star experience through every interaction
• Excellent Communication and Customer Service Skills
• Minimum of two years of professional administrative work experience
• Minimum of two years of customer service experience 
• Great organizational skills, able to multi-task
• Able to work independently as well as part of a team
• Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem
• Be self-motivated, able to deliver exceptional results whether working from home or in an office environment
• Punctual attendance required. Must work full duration of assigned shift every day, and arrive on time 

Physical Requirements:

• Must be able to remain sitting in a stationary position for prolonged periods
• Requires the ability to move about inside the office
• Must be able to move items weighing up to 25 pounds
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Current schedules needed to be filled are 9:30am-6:30pm EST and 10am-7pm EST, but due to cyclical nature of position, including evening and weekend hours, may be required to complete projects under deadlines. 

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.