Customer Care Representative - Evenings & Weekends job Remote Florida

PetMeds seeks passionate, energetic, customer service-oriented professionals to provide outstanding service to all of our Pet Parents by placing orders and responding to inquiries about shipments, products and service via phone, email and web chat. 8 positions available Remote opportunity must reside in the state of Florida and can only work from Florida. 2 weeks paid vacation after probation period. Paid training. Bonus opportunity after training is completed. The first three weeks in this job will be dedicated to training and will be virtual. Paid Training. You will use your own computer and internet till a company laptop can be procurred for you. Must meet our standards and requirements. You can learn more about our this position, the training process and our company culture at https://www.themuse.com/companies/1800petmeds.

Responsibilities and Duties:

The schedules we are recruiting for our training class to begin on January 23, 2023 are as follows. The ability to work evenings, holidays and at least one day on the weekend for at least the first year of employment is absolutely essential. Shift differential is paid for any hours worked between 6:00pm and 12:00am. Training is paid and the hours are 11:00 AM to 7:00 PM Monday to Friday. MUST BE A FLORIDA RESIDENT. For training and on site work equipment is provided and will be provided for you once your graduate from training

Shifts currently available shifts are assigned on a first come first served basis. Only
2 representative per shift available. 8 positions are currently available, 7 shift choices

M - TH 2pm-10:30pm Sat 9am-5pm

M - TH 2pm-10:30pm Sat 9am-5pm

M/T/TH 1pm-930pm F 1pm -9pm Sun 9am-5pm

M - TH 1pm - 9:30pm Sat 9am-5pm

M/T/TH 2pm-10:30pm Sat 9am-5pm

M/T/TH 1pm-9:30pm F 1pm -9pm Sun 9am-5pm

M/T/TH 2pm-1030pm F 1pm -9pm Sun 9am-5pm

Must be able to work three weeks of training 11:00 AM to 7:00 PM Monday through Friday

Qualifications and Skills

Experience:

At least 1-year's previous experience in a customer service setting. Call Center experience preferred. Although being a Pet Parent is not a job requirement, you must absolutely LOVE pets!

Education & Training:

• Must have a high school diploma or GED
• Associate's or Bachelor's degree is a plus
• Bilingual (English/Spanish) highly desirable (but not required)

Skills:

• Excellent customer service skills (genuinely friendly, courteous and helpful)
• Proficient in the use of PCs with good keyboarding skills and able to type at least 35 wpm
• Superior communication skills (both written and verbal), with good grammar, voice and diction
• Basic math skills and ability to calculate figures and percentages
• Ability to read and interpret documents (such as operating manuals, instructions, and policies and procedures)

Personal Attributes:

• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Training is virtual for 3 weeks
• Ability to commit to a full-time schedule throughout the year with optional overtime available
• Upbeat personality with a genuinely friendly and helpful attitude
• Must have a love for pets and a desire to learn everything about them
• Patient and respectful team player who is willing to do what it takes to support the team
• Ability to work in an office environment, sitting for long periods
• Prefer working in a fun, casual, upbeat environment with lots of autonomy

About PetMeds®

We're America's Largest Pet Pharmacy®

• Over 10 million satisfied customers have saved money with us!
• Licensed pharmacy like Walgreens and CVS.
• Awarded NABPS pharmacy accreditation
• A Accredited Member of the Better Business Bureau.
• Public company (NASDAQ symbol: PETS).

PetMeds employs nearly 250 full-time employees in our offices located in Delray Beach, FL - the "Most Fun Small Town in America." We offer competitive, experience-banded pay with opportunities for bonus and commission; full benefits to include medical, dental, vision, life and LTD insurance; paid vacation and holidays; a 401(k) plan with generous employer match; Tri-Rail commuter discounts and employee discounts on 1-800-PetMed products.

PetMeds is a Drugfree Workplace, and employment is contingent upon successfully passing a pre-employment Drug Screen and Background Check.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

COVID-19 considerations:
This is not a customer-facing position. All customer interactions take place over the phone or on the computer.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Call center: 1 year (Preferred)

Work Location: Remote

Salary : $14 - $16