Welcome Hale Assistant

Grow with us...

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

If you’re calm, cool, and collected, we have a job for you.
The SH Welcome Hale Service Assistant are the initial point of contact of our hotel, because they are the first to meet our guests. They also have the first opportunity to provide our guests with impeccable service, and often to reflect a first glimpse of the brand’s best self. Primarily responsible for greeting the guests and ensuring the utmost security is being handled. While complying with all 1 Hotels policies.
(Inside Tip: Meditation is an incredibly useful practice.)

About you...

Greeting the guest upon every arrival, ensuring proper parking instructions are provided, answering any questions upon entry into the property. Thorough knowledge of all hotel services and amenities and to practice proactive, kind and thoughtful hospitality.

Requirements are representative of the minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities of aptitudes to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Essential Duties & Responsibilities

• Ability to satisfactorily communicate in English and any foreign language with the guests and visitors, management, and co-workers to their fullest understanding.
• Excellent customer service skills
• Ability to provide legible communication and directions.
• Ability to understand guest inquiries and provide responses.
• Ability to focus attention on the guest’s needs with a sense of urgency.
• Ability to prioritize, organize and to make good judgments.
• Ability to work well under pressure of arriving and departing guests.
• Ability to input and access data in hotel computer systems.
• Ability to remain stationary at an assigned post for extended periods of time.
• Ability to work cohesively with co-workers as part of a team

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Educational and Required Skills:
High School diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• An ability to effectively present information in one on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee regularly works in outside-weather conditions.
• The employee is occasionally exposed to fumes or airborne particles.

About us...

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer