What are the responsibilities and job description for the Parts Sales and Service Coordinator position at 1 Resource Group?
Job Description
Job Description
1 Resource Group is seeking a dedicated and detail-oriented Parts Sales and Service Coordinator to join our dynamic team in Hopemills, North Carolina. This role is pivotal in ensuring seamless coordination between customer service, parts supply, and service operations, providing a vital link between our customers and our internal teams.
- Key responsibilities include generating sales for parts and assemblies, managing customer inquiries, and facilitating the timely delivery of services and parts.
- Actively resolve customer issues related to parts quality, invoicing, and service delivery to uphold customer satisfaction.
- Maintain relationships with clients by providing detailed communication and addressing concerns promptly.
- Ensure the inventory is well-stocked according to the guidelines set by the Manager of Inventory Control.
- Conduct weekly reports to the Service Manager outlining customer feedback and field demands.
- Communicate frequently with parts representatives to relay customer needs and order statuses.
- Advise on merchandising programs and the benefits of maintenance agreements.
- Handle and submit vehicle expense reports accurately and on time.
Requirements
Benefits
Full benefit package
