What are the responsibilities and job description for the Parts/Service Coordinator position at 1 Resource Group?
1 Resource Group has an immediate DIRECT HIRE position for an experienced Parts Customer Service Coordinator in Nashville, TN. Great company with competitive benefits offered!
- Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
- Acts as a liaison between client and the customer.
- Helps resolve any problems the customer feels he/she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
- Quotes service in the field and works with all customer relations.
- As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
- Incumbent managers and reports to customer details of their comprehensive preventative maintenance plan.
- Incumbent is to provide a detailed call report to the Service Manager weekly to discuss customer concerns and demands in the field.
- Communicates twice daily with the direct parts representatives passing on any information or parts orders.
- Incumbent will make constant recommendations and suggestions for merchandising programs also the benefits of preventative or full maintenance agreements.
- Maintains and submits accurate and timely vehicle expense reports and personal expenses.
- High school graduate or GED equivalent.
- Experience in Parts / Service industry with particular emphasis on coordinating service responsibilities with service technicians and parts personnel.
- Must have very dependable computer skills and be able to work with web base program.
- Must be in physical condition as job requires lifting, stooping, and bending.
- Must have mechanical aptitude or experience in the forklift or other related fields.
- Previous experience in a customer service-oriented role preferred.
- Professional demeanor and self confidence in dealing with customers and outside contacts.
- Must have valid driver’s license and good driving records to be insurable by corporate insurance carrier.
- Operate equipment such as forklift.
Full benefit package
