Automotive Service Advisor

We are currently searching for a Service Advisor/Fleet Manager. These are the responsibilities of a Service Advisor:

• Greet customers
• Open Repair Orders
• Deliver Repair Orders to the appropriate department
• Decipher Technician's Diagnostic Notes
• Build Estimates
• Call Customers with upfront and honest information to sell the job
• Order Parts
• Maintain Constant Contact with Customers regarding expected times of completion
• Inform Customers of any issues that arise during repairs
• Call Customers upon work completion
• Maintain excellent customer service Job Requirements:
• Ability to use a Computer
• Auto Industry Experience
• Automotive Technical Background
• Good Communication Skills
• Well Groomed
• Ability to maintain a positive attitude when faced with hostility Preferred:
• High School Diploma (Degree or Certificate in Automotive Technologies Strongly Preferred)
• Prior use of RO Writing Software (Knowledge of Mitchell1 Strongly Preferred)
• At Least 1-2 years Service Writing Experience plus outside sales

The following is a list of benefits that come with joining our team:

• Paid Holidays after 6 months
• Paid Time Off after 1 year
• Funeral Leave and Sick Leave
• Shop Performance Bonuses
• Internal Promotion Preference
• Company Car for Company Related Tasks
• Set Work Schedule with Overtime Possibilities

Since our company strives to provide excellent customer service, the following are some expectations of our current and future employees:

• Appearance: Because a customer's first impression will be formed by the appearance of those who serve them, you will want to be well groomed and dressed in good business taste whenever you represent yourself and 1 Stop
• Outside Activities: Your outside activities are your own affair, as long as they do not interfere with your work, reflect unfavorably on 1 Stop, or suggest that your personal views reflect official policy of 1 Stop
• Additional Duties: Due to the size of our locations, employees may be required to perform tasks outside of their normal job title. Applicants should be flexible to varying duties and job requirements.
• Your Supervisor: Your Supervisor is the person responsible for managing time, equipment and other individuals in an effort to provide particular services offered by 1 Stop. As part of this responsibility, your Supervisor evaluates your performance and makes salary and other recommendations. You are accountable to your Supervisor.
• 90 day introductory period to see if our team is a good fit for you and you are a good fit for our team. It is imperative that all employees operate professionally with not only our customers, but with all team members as well.

Our hours of operation are 7:30am to 6:00pm Monday through Friday, 8:00am to 4:00pm on Saturday. Employees can expect to reach a minimum of 40 hours per week.

If you have any questions, please call (217) 496-3535 ask for Tom. We look forward to hearing from you and hopefully inviting you to join our team.

Prior service military are highly encouraged to apply. We greatly appreciate your service and sacrifice for our Country.

Job Type: Full-time

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Paid time off
• Retirement plan

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Service advisor: 2 years (Required)
• Customer Service: 2 years (Required)

Work Location: In person

Salary : $40,000 - $70,000