What are the responsibilities and job description for the Tech Support position at 10 BTI Solutions, Inc.?
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
General Description: POSITION SUMMARY
N/A
Essential Responsibilities: MAIN TASKS AND DUTIES
Responsibilities:
• Provide solution administration support for the Windows server systems in a multi-platform environment
• Provide on-site VIP Support for Executives
• Extensive off-hour VIP Support and other urgent cases
• Working as Tier 2 level technical support
• Experience with SCCM on Image deployment from client side
• High-level troubleshooting technique on AD, Events, and Systems
• Support in-house security solution management
Must Have the Following Competencies: SKILL AND TASKS REQUIRED
• Provide technical support in using these Windows domain tools:
o Active Directory Users and Computers
o Active Directory Services
o Domain Group Policy Experience
o Domain Name System (DNS) Server
• Must have MDM/EMM support experience
• Must have Corporate MacOS/MacBook support experience
Supervisory Requirements: WILL THIS POSITION SUPERVISE, OR NO?
No
Requirements: EDUCATION AND EXPERIENCE
- • Bachelor’s degree preferred with at least 3-years of Corporate Desktop Support or the equivalent combination of education and/or experience
- • Must have strong speaking and writing skills
- • Must have onsite & remote Executive support
- • Must be able to travel within US up to 10% of work time
- VDI support experience is a plus
- Korean bilingual required
• Linux experience is a plus
