What are the responsibilities and job description for the Information Technology Support Analyst position at MOURI Tech?
Position: IT Service Desk Analyst
Location: Onsite - Dallas, TX 75201
Pay Range: $30 - $35 per hour on W2
Contract Duration: 6 months
Qualifications:
- 3-5 years of experience in a Helpdesk/Desktop support position.
- Knowledge of troubleshooting, repair, configuration, and deployment of Windows and Mac operating systems.
- Experience in troubleshooting/support with Google Workspace, Office 365, EntraID, Zoom, and Slack.
- Meraki Networking troubleshooting skills.
- Knowledge of ticketing systems and general support processes/procedures.
- Strong customer service experience.
Responsibilities:
- Providing in-office support across the organization and being the first contact relationship with IT.
- Onboarding and offboarding employees with hardware and software needs.
- Providing IT training to new and existing employees.
- Recommending improvements to support the organization.
- Manage day-to-day IT support responsibilities.
Salary : $30 - $35
