What are the responsibilities and job description for the Information Technology Support Technician position at The Core Technology Group?
Job Title : IT Support Technician (1–3 Years Experience)
Location : Dallas, Texas
Employment Type : Full-Time (In-Office)
Experience Required : 1–3 Years in an MSP Environment
About The Core Technology Group
The Core Technology Group is a growing and emerging Managed Service Provider (MSP) headquartered in Houston, Texas, with a strong presence in the Dallas area for over 12 years. We are dedicated to delivering innovative IT solutions to businesses of all sizes. As a company on the rise, we offer a dynamic environment where team members can grow their skills, make an impact, and be part of a collaborative and supportive team.
About the Role
We are seeking a motivated and detail-oriented IT Support Technician with 1–3 years of experience in an MSP environment. This is an in-office position, and the successful candidate will be expected to report to our Frisco office daily. The ideal candidate is customer-focused, tech-savvy, and eager to contribute to a team supporting diverse IT infrastructures and helping clients thrive through technology.
Key Responsibilities
Serve as the first point of contact for customers via phone or email to provide technical assistance.
Perform remote and onsite troubleshooting using diagnostic techniques and targeted questioning.
Identify optimal solutions for issues based on customer details and technical expertise.
Guide customers through the problem-solving process with clear communication.
Escalate unresolved issues to higher-level support teams as necessary.
Provide accurate information regarding IT products and services.
Document events and issues in ticketing software and maintain centralized documentation.
Follow up with customers to update their status and ensure resolution satisfaction.
Relay customer feedback or suggestions to internal teams for process improvement.
Recommend and implement enhancements to troubleshooting procedures.
Install, configure, and maintain hardware, software, and network infrastructure components.
Ensure antivirus software is up to date and perform routine security checks.
Conduct preventative maintenance on workstations, printers, and peripherals.
Requirements
Proficiency with Microsoft applications (e.g., SharePoint, Teams, Outlook).
Understanding of network infrastructure, including servers, firewalls, switches, and access points (APs).
Proven experience in a service desk or technical support role, preferably in an MSP environment.
Technical aptitude with knowledge of office automation tools, databases, and remote support solutions.
Strong understanding of computer systems, mobile devices, and related technologies.
Ability to diagnose and resolve basic technical issues effectively.
Excellent verbal and written communication skills.
A customer-oriented, calm, and professional demeanor.
Commitment to upholding company values and providing exceptional customer experience.
Why Join The Core Technology Group?
Be part of a growing and innovative MSP with headquarters in Houston, Texas, and a strong presence in Dallas.
Work in a collaborative and growth-focused environment.
Develop your skills by supporting diverse IT systems and client environments.
Enjoy a competitive salary and benefits package.
Thrive in a structured, in-office setting, fostering teamwork and collaboration.
To Apply :
If you’re ready to take the next step in your IT career and join a company that values teamwork and innovation, we’d love to hear from you. Click dsilianoff@thecoretg.com to submit your application and become part of The Core Technology Group!