What are the responsibilities and job description for the Information Technology Support Engineer position at Visionary Innovative Technology Solutions LLC?
We're Hiring for below 3 roles !!🟢 🟢"
Position : - IT Engineer II ( Exp 5-8 Yrs )
Position : - IT Engineer IV ( Exp 8-10 Yrs )
Position : - IT Engineer V ( Exp 10 yrs )
Location : - Plano, TX OR Reston, VA ( Hybrid )
Type : - Contract
Shifts : Candidates should be open to rotational shifts, or a constant night / day shift based on the roster (similar to GOC).
Candidates will support the following key areas : -
Production support
Application & Cloud Infrastructure support
Incident management
Command center
Production stability
Observability
Strong administrative experience in AWS
On-call 24x7 support
Experience with ticketing systems such as Jira, ServiceNow, etc.
Experience with monitoring tools and Splunk
Strong written and interpersonal skills
Key Responsibilities :
Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests.
Good communication skills (oral and written).
Attention to detail and ability to multitask.
Knowledge and use of ticketing systems.
Knowledge of :
Unix / Linux
Cloud services (Amazon)
Proficiency in running incident calls with up to 25 people.
Managing incident data using tools like SharePoint and Confluence.
Experience in managing helpline numbers.
Experience troubleshooting and managing triage calls with cross-functional teams.
Use of Office products (Excel, Word, Outlook).
Perform and manage production support tasks requiring IT expertise and knowledge of business processes.
Manage and resolve incidents utilizing knowledge articles and prior experience.
Execute changes based on instructions or knowledge base.
Monitor and execute production processing as per requests or runbooks.
Perform proactive monitoring of systems and applications.
Lead and manage triage efforts for incidents with potential business impact.
Communicate, coordinate, and work with other groups to ensure production environment availability.
Manage troubleshooting calls with cross-functional teams.
Use tools, dashboards, and command-line for troubleshooting.
Engage and escalate as necessary to expedite recovery and minimize impact.
Top 3 Must-Have Skills :
Use of tools such as xMatters, Everbridge, and direct phone calls as needed.
Proficiency in Office products (Excel, Word, Outlook).
On-call 24x7 primary support.
Education / Experience :
Have years of IT and Cloud support experience.
Bachelor's degree or equivalent training required.
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