Associate Director Global Medical Affairs Omni Channel Education

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Job Description: Global Medical Affairs Omnichannel Education Associate Director Purpose of the Job The Omnichannel Education Group provides an end-to-end service for the strategic planning, design, implementation, and evaluation of omni channel, scientifically relevant, evidence-based education, and solutions, targeted at identified medical strategic priorities, and using innovative techniques and channels. The group delivers to targeted healthcare professional the education, tools, and resources needed to improve patient’s care by delivering the right content to the right HCP in the right channel with the right cadence. The Global Omnichannel Education Associate Director will be responsible for implementation and execution of the integrated Omnichannel Education plan, focused on the following key responsibilities: Omnichannel Education Planning Support Working closely with the OCE Advisor, the Associate Director role will support development of the Global OCE plan, ensuring that US priorities are well represented Solution Design & Implementation Leads implementation of OCE solutions (Global and US) in alignment with the OCE plan and based on principles of adult learning and customer learning preferences, leveraging internal and external development resources and segmenting customers based on engagement, channel and capability recommendations. Internal Stakeholder Engagement/ Capability Building Works with the internal stakeholders, including Global, regional and affiliate, to create lasting relationships contribute to OCE excellence through alignment, sharing of best practices and innovation Key Responsibilities: Omnichannel Education Plan Expertise OCE Plan: Active role and close collaboration with the OCE Advisor for the development and dissemination of a global OCE plan ensuring that the US priorities are well represented, based on an understanding of customer needs and internal TA priorities Omnichannel Technical Tools (NBA/NBE): formulate tactical plans and associated business rules to structure planned next best actions and next best engagements according to customer needs and preferences Solution Design & Implementation Solution Design: Using expertise in customer engagement including (principles of adult learning and instructional design), develop OCE solutions that are tailored based on an understanding of customer preferences, supporting content-reuse where appropriate Solution Implementation: Implement Global & US solutions as per plan in a seamless and timely manner through appropriate involvement of external and internal stakeholders as well as strong project management and coordination of available resources and involved parties, including partnering with IDS where needed Solution Oversight: Maintaining an accurate and current database on the status of all projects with a log of each project's activities and usage of the CRM system and collaboration sites for shared learning. Ensure all solutions adhere to Lilly’s Ethics and Compliance standards, as well as external regulatory/policy considerations Measurement: Deploy measurement requirements in line with the outlined measurement plan for solutions under own responsibility Internal Stakeholder Engagement/ Capability Building Internal Alignment: Effectively creates an alignment and buy-in for the developed OCE plan within the TA community teams Field Medical Partnership: Coordinate all required training and planning activities, in concert with the Field Medical strategy & operations, to incorporate omnichannel strategy, activities and processes into field training plans, communications and meeting cycles; collect feedback and support trouble-shooting efforts Subject Matter Expert: Act as OCE subject matter expert within the respective community and support the affiliate in planning, designing, and deploying local medical initiatives. Community Building: Helps to build excellence by helping to improve the OCE community, through proactive sharing of best practices and learning’s, insights and solution ideas as well as through active support of team members Capability Building: Lead, recommend, and monitor channel preference and methods of learning (format) for global education or performance improvement programs, including identifying innovative learning methods that can potentially increase learning experience and reduce cost per learner Continuous Performance Improvement (Internal) Participate in continuous performance improvement (internal) programs to develop the knowledge and skills required in educational design, omnichannel customer engagement and required competencies Actively participate in competency-based education and career development opportunities External focus: identify innovations, trends, and opportunities by actively engaging with relevant medical education community Minimum Requirements: (include requirements for education, work experience, and skills) Bachelor’s Degree Demonstrated Project and Portfolio management with 2 or more years’ experience in delivery, implementation, and budget management Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position. Additional Preferences Advanced degree in health sciences (PharmD, Ph.D., M.D.); or Master’s (MBA or other) degree with at least 3 years direct experience in customer-centric solutions 2 years of experience working in one or more of Lilly’s core therapeutic areas Previous Medical Affairs experience Demonstrated aptitude for or experience in online and health information technology with a firm grasp of the legal and cultural issues surrounding the application of online technologies and platforms Experience working with internal and external experts (thought leaders) to transform market insights and understand customer needs into HCP and patient education strategy Strong knowledge of Integrated Health Systems and Regional Payers and the unique needs of HCPs practicing in these settings Demonstrated strong verbal and written communication skills with the ability to communicate to any level of the organization effectively. Excellent relationship building skills and demonstrated diplomacy when working cross- functionally Demonstrated success in effective interpersonal and communication skills. Demonstrated flexibility to work in teams or individually as necessary to drive projects to conclusion Strong business problem-solving skills, driving to resolutions with appropriate sense of urgency and accountability Self-management/motivation and the ability to prioritize projects to align with the strategy of the business Other (incl. travel) Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response. Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and help our company develop talented individuals for future leadership roles. Our current groups include: Africa, Middle East, Central Asia Network, African American Network, Chinese Culture Network, Early Career Professionals, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinos at Lilly, PRIDE (LGBTQ Allies), Veterans Leadership Network, Women’s Network, Working and Living with Disabilities. Learn more about all of our groups. As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law). #WeAreLilly At Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. How do we do this? We continue to look for ways to include, innovate, accelerate and deliver while maintaining integrity, excellence and respect for people. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe! #WeAreLilly