Systems Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Systems Engineer - Digital Success Office hybrid in San Francisco or Seattle Overview of the Role: The Systems Engineer role is part of Marketing Events Technology team. Events Technology is made up of Product, Engineering, and Operations professionals who come together to transform the experience for prospects & customers at Salesforce virtual and in-person events. This role will be part of the Digital Success organization and will be responsible for monitoring, maintenance, and continued optimization of the virtual events platform. It will involve collaborating with cross-functional teams to ensure seamless integration of the platform with lead flow management systems as well as troubleshoot and resolve technical issues to uphold the platform's reliability and performance. Responsibilities: Serve as a technical point of contact for Webinar platform including integrations & architecture to support the digital experience roadmap for webinars Collaborate with cross-functional teams to identify system requirements, design scalable architectures, and implement solutions that meet business needs. Troubleshoot & resolve technical issues , including escalated support tickets, and participate in on-call rotations. This includes collaboration with vendor and integration partners to lead the resolution and communication to stakeholders Monitor system health, performance, and security, and implement proactive measures to prevent issues and vulnerabilities. Ensure the platform integration meets the Technology Standards, accessibility and overall Marketing compliance Lead E2E integration testing for enhancements and architectural changes Maintain user documentation for integrations, technical support & incident management Required Qualifications: A related technical degree required. Proven experience (7-10 years) in systems engineering or administration in the Enterprise Services space . Knowledge of monitoring and logging tools for system performance and troubleshooting. Proven ability to manage overall business initiative or several components of large, complex projects with direct experience in Agile and Scrum. Strong process building, support and enablement experience. Excellent analytical and problem-solving skills, with a strong attention to detail. Ability to learn and apply new technologies or concepts quickly. Service-oriented attitude and customer focus with keen eye towards various trends in operations and platform administration and look for process improvements and automations to offset manual work. Excellent verbal and written communication skills. Excellent time management and prioritization skills. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For Washington-based roles, the base salary hiring range for this position is $157,600 to $216,700. For California-based roles, the base salary hiring range for this position is $172,000 to $236,500. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com. We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Salary : $157,600 - $216,700