Patient Access Representative

Building Location: St Josephs Medical Center Department: 46160 Registration Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments. Key Responsibilities: • Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision. • Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary. • Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. • Maintains all assigned work queues according to supervisor’s instructions and guidance. • Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service. • Answers incoming phone calls, schedules appointments, and refers to clinical team as needed. • Sanitizes registration equipment between each use and restocks basic supplies. • Other clerical duties as assigned. Preferred Qualifications: • Previous Patient Access Representative or Patient Scheduler experience preferred Education Qualifications: No educational requirement. Licensure/Certification Qualifications: FTE: 0.5 Possible Remote/Hybrid Option: Shift Rotation: Day/Eve/Night Rotation (United States of America) Shift Start Time: Evenings Shift End Time: Evenings Weekends: Yes Holidays: Yes Call Obligation: No Union: St Josephs SEIU Local 113 (STJSEIU) Union Posting Deadline: 01/28/2025 Compensation Range: $17.84 - $22.19 Employee Benefits at Essentia Health*: Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being. Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security. Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs. Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives. Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities. *Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information. To search for more jobs, please CLICK HERE. Find more than a job. Find more in yourself. Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status. Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.

Salary : $18 - $22