Patient Experience Specialist | 40 hours per week | Quality Resources

Minimum Hiring Wage: From $81,889.60 a year Job Details: Scheduled Hours: Day shift, M-F Job Description: Coordinates the patient satisfaction survey process for Great River Medical Center, in conjunction with hospital leaders and the vendor. Analyze patient satisfaction and complaint data and collaborates with leaders and staff and facilitates improvement efforts. Provide data collection, analysis and follow-up for performance improvement activities. Facilitate performance improvement activities with various groups throughout the health system. Assist with assuring compliance with regulatory agencies in collaboration with departments. Qualifications: 3 years hospital clinical experience required RN or SW, preferred Patient satisfaction experience, preferred Performance and Process Improvement/Lean experience, preferred Microsoft Office proficiency Benefits: We are excited to offer an aggressive compensation and benefits package for qualifying positions, which includes: Competitive base pay Matching retirement programs Health, Dental and Vision plans Health Savings and Flexible Spending Accounts Employee discounts including car rental, cell-phone plans Employer-paid, Long-Term Disability, Life, and AD&D Paid time off (PTO) Education Assistance Program Employee Assistance Program Employee Referral Bonus Program Discounted cafeteria meals Paid Parental Leave Employee Service Recognition program Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity Great River Health and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law. If you would enjoy working in a dynamic environment and you are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. We are an equal-opportunity employer. Contact a member of our Talent Acquisition team at recruiting@greatriverhealth.org

Salary : $81,890