What are the responsibilities and job description for the Customer Service Representative III position at 1008 Amynta Agency Inc?
We’re thrilled that you are interested in joining us here at the Amynta Group!
POSITION SUMMARYThe Customer Service Representative III must be proficient is all aspects of the job functions of a CSR I and II. This position requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
- Process Correction queues to obtain valid titles for the client.
- Handle incoming call volumes
- Process reporting for client needs.
- Handle complex and escalated account issues
- Notify supervisor of exception issues.
- Assist others as necessary.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
- HS Diploma or General Education Degree (GED)
- 2 years call center experience
- 1-2 years experience
- DMV knowledge preferred.
- Some college (preferred)
- Minimal supervision
- Introductory knowledge of subject matter (preferred)
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
- Mastery of the English language, both written and verbal.
- Strong attention to detail.
- Must be able to work under pressure.
- Experience with Microsoft Excel and Word.
- Excellent customer service skills
- Strong handwriting skills
- Strong leadership skills
- Strong work ethic.
- Excellent time management and organizational skills.
- Strong interpersonal skills and ability to work well with people throughout the organization.
- Willingness to maintain a professional appearance and provide a positive company image.
- Ability to perform under minimal supervision.
- Ability to meet expected production guidelines.
* Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
